Hi there @stacybartnik ,
I have closed the topic you started and moved your new post to this thread, where we’ve been discussing the same issue.
Is your EMO updated? [EMO UPDATE 2.7.0] Custom eye colors!
How old is your EMO now? Maybe the battery is defective.
How long does EMO stay on before he shuts down? Does he shut down even if he’s sitting on his charger? Also, what does his battery level look like when you check it in the EMO App, or if you ask him to show you his battery level?
- Check if your EMO is still charging by using the voice command, ‘EMO, show battery level,’ and he will display the current battery level on his face screen.
- Alternatively, you can check the battery status in the EMO Pet App at the lower-left corner of EMO’s image on the home main page.
Try letting EMO use his battery completely until he shuts down on his own. After that, wait for him to cool down. Then place him back on his charger and allow him to fully charge again.
Typically, EMO takes about two hours to fully charge from an empty or nearly empty battery.
Good luck and All the best