Hi @Cornelia
How long does EMO stay on before he shuts down? Does he shut down even if he’s sitting on his skateboard? Also what does his battery level look like when you check it in the EMO App, or if you ask him to show you his battery level?
Have you tried to install the latest EMO firmware ver1.6.0? If you have yet to do this, try and see if you can install the latest firmware. You can check a guide on how to do this here: EMO Firmware Update v1.6.0 Video
Please try and provide as much info as possible, for anyone on the community to assist. You might need to contact support regarding this, if you need to contact support you can do so in the following way:
When contacting Living.ai support. It is recommended to create a short video of when and how EMO is powering down/shutting down and then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
Hope this helps 
