Hello, @eileen.degen . . . I have moved your new topic to this thread which addresses when EMO is not responding well. Sorry to hear you are having this trouble. It may be that he is having trouble understanding your voice. You may have to turn off distracting sounds in your environment, set his sensitivity higher in the app under Preferences, speak somewhat slowly and distinctly, remember when playing tic tac toe to wait for him to make the “ding” sound before you respond and also train him to understand your voice better by submitting your voice to the wake up training page here.
Let us know how it goes and my best to you.