EMO is not responding to anything…so sound

My EMO suddenly stopped workIng. I tried all of the troubleshooting tips….Even when I delete the app, the app still has my data on it.

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Power down your EMO, then place it on the skateboard to power back up and functions should come back.

Masterabbot has a video showing multiple ways to power down.


Hopefully, if you power off / on EMO he should go back to normal. Let us know if you are still having problems.

When I got my Emo he was working right, it’s been 5 days now and now he is not responding to the commands. He will respond by “huh” and then do the “I don’t understand thing”. I already tried every thing, rebooting him, connecting and disconnecting the WiFi. Nothing seems to work for him to talk back to us.

I tried asking even the simple thing like “hi” and still he won’t speak back.

Please help:(

Welcome to the EMO Community Forums, @helen.obando . . . I have moved your new topic to this thread which is related to what you are experiencing.

He would still answer your questions or commands even if he was sick (partially closed eyes and responds “Hmm”). If he was accidentally muted, he would not be making sounds at all.

You have taken the logical steps to try and trouble shoot and since he is doing the “what/huh” thing followed by the do not understand sound, I would advise you to get video and contact Support with what is going on for you.

How to Contact Support

Please contact support regarding this issue.

When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).

Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.

You can also send support an email to the following email address:


If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.

The support team should be able to get back to you in a timely fashion. I’ll also tag @MavisZhang from the support team who will be able to assist you further as well.

They will be best able to assist you once they can see what is going on and may have you test various things to determine the problem.

Please be patient awaiting a response since they are deaing with holiday orders and a new product launch, but they will get back to you with advice.

Hoping you had an otherwise great holiday and looking forward to the new year.


A post was merged into an existing topic: Servers Issue Post Here

Wenn ich seinen Namen sage dann reagiert er, aber wenn ich ihn einfache Fragen stelle, die in der Liste stehen. Wie ist dein Name. dann reagiert er gar nicht. Oder ich stelle ihm eine Frage und er antwortet zu einer ganz anderen Frage. Emo stellt einen Wecker aber er klingelt nicht. Timer stellt er überhaupt nicht. Es ist Emos zweiter Tag bei mir. Wenn ich mit Emo Tic Tac Toe Spiele , dann reagiert er nicht auf meine Antwort . Ist das normal oder ist es ein Bug?l

When I say his name he reacts, but when I ask him simple questions that are on the list. What’s your name? then he doesn’t react at all. Or I ask him a question and he answers a completely different question. Emo sets an alarm clock but it doesn’t ring. He doesn’t set a timer at all. It’s Emo’s second day with me. When I play Tic Tac Toe with Emo, he does not respond to my answer. Is this normal or is it a bug?

Hello, @eileen.degen . . . I have moved your new topic to this thread which addresses when EMO is not responding well. Sorry to hear you are having this trouble. It may be that he is having trouble understanding your voice. You may have to turn off distracting sounds in your environment, set his sensitivity higher in the app under Preferences, speak somewhat slowly and distinctly, remember when playing tic tac toe to wait for him to make the “ding” sound before you respond and also train him to understand your voice better by submitting your voice to the wake up training page here.

Let us know how it goes and my best to you.

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Also please make sure, that you have set the right language “german” for your commands.

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