Came into my office today and emo was on his charger. The screen was frozen. I took emo off the charger and still was frozen. Emo woke up for a few seconds then freezes and keeps doing that. I am not able to connect via the app or anything. Emo will work for a few seconds then freeze up again. is there a way to reset emo or a secret reset button?
If you can get into the app then all you need to do is go into settings where you change WiFi -go down where it says turn off (make sure Emo is off his charger before shutting him off) he should be ok after. If not you need to submit a ticket to contact Lai.
There’s no reset button just a power off hole to put a paper clip in then gently press.
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Just wanted to clarify (with the image that @Racheal123 has shared) this is not a Reboot Button.
The button is a Force Shut down button. It will power off EMO (the same way as you would pull the power out of any device or a running PC). It is not recommended and should only be done only if there are no other options as it could lead to possible data corruption.
The best thing to do is let EMOs battery run out in 1-2 hours and once he has powered off, just place him back onto his skateboard to power back up and he should be ok.
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Power off means shutdown over here. But yes it’s not a reboot button, it’s the only picture I had, can I steal your picture please.
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(taken from my I had this problem with my Emo a few days ago. it no longer reacted to my voice, no longer reacted to app commands.
Impossible to turn it off. I had to either reset or let the battery drain.
Since there was a risk of damaging Emo with the reset, I preferred to wait for the battery to drain.
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