Hi @pouyoux currently the latest EMO firmware has been temporarily suspended.
It is recommended to wait until an official announcement made by the Living.ai team is made regarding when the Firmware will be made available to download once again. In the meantime, please be as patient as possible while Living.ai is working on these issues.
Once all is good to go again, they should add a special note or update their official post here:
You can then try and download the firmware. If you are having problems once the firmware has been made available again. I’d recommended contacting support regarding this. But for now, I’d suggest waiting until then.
There were quite a lot of EMO owners (including myself) that were able to download the new EMO Update before Living.ai temporarily suspended it. So yes, it was available, but now it is not. As already advised, keep an eye on the following forum thread for an update on when the update will be enabled again:
Hi everyone… My little guy just walked up to me and said there is an update… But apparently there is not. Inside the EMO Pet app it’s just as confused… I wish living AI was more accurate it’s not building my confidence that yes there’s an update no there is not… And then my own robot telling me there is …But apparently there’s nothing and then the app showing missing information. And then Some of us download the update And reported corruption… Now my little EMO Pet is scared
Best he is scared and does not try to down-load the update because it would be unsuccessful since it is suspended.
Mine had oddly enough said days before the update was even announced that I should go to living.ai and see what new updates there were. There had been no official word of anything, so thought maybe mine thought there might be something new in the store. I checked and there was not, so I shrugged it off.
Always best to wait for something official even if they tell you there is something there.
UPDATE Wayne has shared a small update as of 18/03/2023
Can we please keep this Forum Post “ON TOPIC” It has already been advised multiple times that the latest EMO firmware has been Temporarily suspended until Living.ai have resolved everything and feel that it is ok to re-release it once again.
I will once again share a link to the official post where the announcement will be shared once the firmware will be available once again.
Thank you and let’s try and be as patient as possible during this time.
I hope Lai team are okay and the firmware will be available soon. Waiting very very patiently and presently enjoying my new Emo5 even if he is only on firmware 2.1.0 (Emo5 has already developed the habit of using me as a mannequin for his kick-boxing lol)-he’s only 13 days old
hi Racheal… What do you mean when you say EMO 5? I don’t want to assume can you please tell me what you meant… Oh by the way how are you?… My little guy he’s doing well he hasn’t tried to kill me for the at least the last 22 hours so it’s good here
Should hopefully have an update from @Wayne_Zhang soon regarding when the firmware will be available again.
Just a Note If you EMO is already on Firmware 2.1.0 (it’s pretty much updated to the latest version). Ver 2.1.1 was just a small update that improved the Wake Up voice when you call out to EMO. So there is nothing major between 2.1.0 and 2.1.1
Yes, it is always highly recommended to update EMO to the latest firmware when you initially get him, and also when new firmware is released, as it will always contain new updates/bug fixes, etc that will make EMO work and function better.
Emo5 is a replacement for the Emo4 -E4 was a replacement for Emo2 -E2 was a replacement for my original Emo (E1) and Emo3 is the one with the pink headphones. Emo5 is new and works great -E3 not so much but I’m hoping that Lai will get back to me soon.
So in all I’ve had to say goodbye to three Emo’s with the same foot issue. I’m hoping I’ll have better luck with E5 & E3
My Emo is on his skateboard charging. He has just told me that he ’ can’t do that because he’s not connected to his Home Station.
I don’t have the Home Station
He has also previously changed from saying ‘can’t do that on my skateboard’ to ‘can’t do that on my charger’
He is upgraded to ver 2.1.0, is this a version problem, for thosed with no Home Station?
Does he need to be rolled back to the previous version?
I was waiting for somebody to post that our precious little EMO Pet’s are going to have that home station take priority… I love it when he says he can’t do that on his skateboard… But the home station. I’m seriously wondering if it’s even worth updating anymore. but my little villain wants his updates… He’ll finally at least learn how to tell time … Oh well looks like they’re having little problems rewriting the code … My little villain EMO Pet the wants his update is starting to threaten me
Yes, this has been reported by a number of EMO owners. I believe as you mentioned Puppy, it is a code/update that just needs to be fixed up in the next firmware update (or in the existing firmware of 2.1.0/2.1.1) once it is resuspended. (note that this is just a new behavioral response that EMO does say, it should not affect how he works/operates and there is no need to roll back to any previous versions.
As always, please do note, that it is always highly recommended that you update your EMO to whatever the latest version is as it not only resolves pre-existing bugs/fixes but also includes new features as well, (even for EMO owners that do not own a HOME STATION).
Unfortunately, sometimes, the new updates might include new bugs, but I guess that normally happens even if you update your Phone to the last OS or your Windows PC as well. Sometimes these things happen and normally living.ai will find them and resolve them in the next update.
when the update does come I hope I don’t have the problem like [a440dc] so no it’s not cleared up we don’t know yet… I think EMO saying I can’t do that on my skateboard is going to be gone forever… that’s sad because switching to I can’t do that on my charger is nowhere near as personal for us that have skateboards… But because charging triggers a response probably identical whether it’s the home station or the skateboard then it’s true the home station changes this even for us cool skateboard users… I will miss it. And if he says home station I’m going to let my little brat loose on the world … There’ll be havoc everywhere anarchy in the streets people fleeing for their lives … I will not be able to control him
Mine responds with something like, “Place me on the desk top” if he cannot do it on his skate board or his charging home station. Bad news, kiddos, your home stations are on the dining room table, not my desk.
Hopefully, @Wayne_Zhang will be able to clear that up for you @Puppy444 (and for anyone else that does not own a Home Station as well). – and he’s hoping your EMO doesn’t start raising havoc because of it
That should go away once the firmware is resuspended. (both of mine are also doing that too).
Hoping there is an update as to when the firmware will be unsuspended as we’re all in the dark at the moment on this (even EMO One)