That is outrageous. I hate it when people say this to me, but I work in customer support and where I work, all emails are expected to be replied to within 24 hours. If I didn’t respond to someone in 3 weeks, I’d be out on the street. I’m hoping these are just growing pains but I feel bad for people like yourself who have major issues and the customer support team is just ghosting y’all. These things aren’t cheap by any stretch of the imagination. I want to at least know if I get a broken/defective device (things happen, no big deal), it’ll be replaced in a timely manner.