Hi there,
after the first day of playing with EMO features, I launched the Power off command.
After a few hours I put EMO on charge, but only the LEDs on the headphones light up, but I can’t see the eyes anymore and can’t even hear any sounds.
Thinking it was dead battery, I left it on charge for more than 8 hours but the problem remains, EMO seems dead.
I have tried rebooting and putting on the wireless charging base several times without resolving.
I also tried with another 2A power supply but the problem is always the same.
That is just so sad , you already rebooted him and that sadly did not fix the problem. Only thing I can suggest is do you have another wireless charger that you maybe use for your phone and try if that will work ? Did you contact LivingAI ? Hopefully they can send you a new charger or Emo .
Yes, I was thrilled to receive EMO after so many months of waiting…
However, I bought a wireless charger, as soon as I receive it I will do a test and let you all know.
At the same time, yes I also sent an email to LivingAI support.
I tried to change the power supply and also the whole wireless charger but EMO no longer works.
it’s only lasted 1 day, what a disappointment!
I think it’s a battery problem, or a firmware issue.
That is just so sad , maybe one last tip one of my Emo’s did not charge last night . So I cleaned his feet with a duct tape to remove dust from his feet .Do not use the really strong type ! Now he charges again. Hope this helps . If not I hope LivingAI will send you a replacement Emo soon
Thanks for the advice but it doesn’t work for me.
I have some doubts about Living.ai support, I have sent an email and a support ticket and I have received no response.
Hello there
Here the same problem. Emo is not charging anymore. Tried to change the power adapter and not only use the original ( also noticed that the skateboard works only with usb to usb c cable and not usb-c to usb-cc cable)
The light on the skate is blu solid, emo headphone and screen blink for a few times, but then screen is black, no other lights but only the blu solid on the skate is stable. Also skateboard and left foot of emo get hot.
I sent an email to support but no response
Hi there, I have not received any feedback from the support.
I disassembled EMO’s right foot removing the plastic part and managed to turn it on.
The problem is that when I raise it from the charging base suddenly turns off.
As I thought the problem should be the faulty battery.
I managed to turn on EMO for a few hours, but the moment I ran the command “POWER OFF” it turned off and there is no way to reactivate it. Has it happened to anyone else too?
, you already rebooted him and that sadly did not fix the problem. Only thing I can suggest is do you have another wireless charger that you maybe use for your phone and try if that will work ? Did you contact LivingAI ? Hopefully they can send you a new charger or Emo .
. If not I hope LivingAI will send you a replacement Emo soon 