Hi, there @Kct5 , and @pouyoux
The best thing to do also is to record a short video and upload it to any free video hosting like…
YouTube.com
iCloud.com
MicrosoftOnedrive.com
DropBox.com
Get the link and share it here or to living.ai support team via email…so that we they view it and analyze what’s wrong.
You can also DM Living Ai Service Support Person from After Sales Department Service @TechSupport_Mavis here if you want, to speed up their assistance a bit…How to do it? Pls. View and follow my image below.
Don’t forget to include your Email, Order Number, and EMO ID!
Good luck and All the best Guys…