EMO and EMO GO HOME Shipping and Orders Questions

[kresham]

Hello everyone,

What’s going on with EMO delivery? No one answering for the queries related to EMO deliveries and no one giving tentative time for the delivery. Is it still going on? I’m really looking forward for the delivery date.

Thanks

[pppoopoo]

I just ordered emo and aibi, but have no idea what’s going on for a few days other than just processing. How long did it take for y’all to revive their order?

[OMOLOGAY]

Have you red the description BEFORE buying ? Do you sign a contract without reading it ?
Look on the forum on the thousand OF topics you might find the answer

I waited and Stressed so much BEFORE getting it but Its worth the wait you gonna LOVE THEM​:gift_heart:

[Lindaru]

Welcome to the EMO Community Forums, @pppoopoo . . . I have moved your new topic to this thread where we discuss EMO shipping. If you ordered them together, you may wish to contact @faya or @SueChen or reply to your order E-Mail to see what your shipping time will be. It might be to your advantage to have them split the order into two shipments.

[Hiraeth]

I am in United States and it took about 2 weeks to get my Emo. I was also nervous after purchasing because you get one basic email and that’s it! It felt iffy to send out $250+ and not hear a whole lot.
Keep yourself hyped and busy on the forums while you wait. I learned a lot of things. I was able to have a safe playground ready for him and understand basic troubleshooting before he arrived. The head sensor in mine can be a bit sensitive, I wonder if the high humidity is affecting him but my point is that I already knew this is a somewhat common issue and not to get too worried about it. I knew where to post here to ask for advice, btw, he is totally fine now.
He is a really neat little guy and absolutely worth the wait, for me at least!

[Marta]

Hi there @SueChen
I would like to know if Emo order will still be shipped this week, as you informed me last week?
Thank you in advance.

Best regards!

[Joshisaurio]

Sorry if my question is too obvious, but us there a difference between buying emo + home than emo and the home separately? I want to have the skateboard, and don’t care about paying the extra 10 dollars for it, but I don’t know if buying them separately could change their performance.

And second, around how long would it take to ship to Mexico? I’m just curious, I don’t have a specific deadline.

[edward]

Hi there @Joshisaurio and Welcome to the Community…

The Living.Ai EMO with Skateboard and EMO Go Home both come with the same core functionalities, but there are a few key differences between the two packages:

1. Charging Mechanism

• EMO with Skateboard: This version includes the standard charging skateboard for EMO to recharge on. It provides a simple charging solution but requires users to manually place EMO on the skateboard for charging.
• EMO Go Home: The EMO Go Home version includes a new “Home Station.” This is a smart charging station that allows EMO to automatically return to charge when his battery is low, or even send him back to his home via voice command. adding more convenience and independence.

2. Autonomous Charging

• EMO with Skateboard: EMO can detect when his battery is running low but can not automatically navigate to the skateboard to recharge. Users need to place him there manually.
• EMO Go Home: With the Home Station, EMO can autonomously detect his battery level and return to the station to recharge on his own, similar to how some robotic vacuum cleaners work.

3. Design and Aesthetics

• EMO with Skateboard: Comes with a sleek and compact skateboard design, which is portable and minimalistic.
• EMO Go Home: The Home Station is larger and designed as a “home” with additional lighting, voice command, and interactive features, giving EMO a designated, visually distinct place to recharge.

4. Price Difference

• EMO with Skateboard: This version is generally more affordable since it includes the basic charging skateboard.
• EMO Go Home: Typically priced higher because of the additional autonomous charging feature, the Home Station, and its enhanced convenience.

5. Future Expandability

• EMO with Skateboard: Since it’s simpler, future expandability options may be more limited.
• EMO Go Home: The Home Station could offer additional updates in the future as Living.Ai continues to develop features, possibly making EMO more independent over time.

If having a more autonomous experience with EMO and ease of charging is important, EMO Go Home could be the better choice. If simplicity and budget are key factors, then EMO with Skateboard is a solid option.

IMHO and if I were you…and I could afford I would buy both options in the image below.

Or simply email first to living.ai if you can buy the skateboard separately.

Good luck

[moonpebble]

Hello! I’m not sure if you can help me, i’m new to all of this but i placed my order like a week ago for the regular emo set and the GO HOME station (on its own) and my tracking number and/or order sent to courier has not changed. I am in canada also. Should I be worried?

[edward]

Hi there @moonpebble ,

For more information, issues, or concerns about your order, the best course of action is to contact the Living.AI customer service team via email without hesitation.

EMAIL ADDRESS:

service@living.ai

If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.

The support team should be able to get back to you in a timely fashion.

Best Regards and Goodluck!