Thank you for your reply. I still don’t know by that though if it was delivered to me as I haven’t received Emo yet. Do I start to panic or wait further into next week to see if Emo will turn up.
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Hi there @paula.stone ,
May I know when you ordered your EMO? There’s no need to panic right now; sometimes shipping updates can take a bit of time. I suggest waiting another day for further updates. If there’s still no positive development after that, you can reach out to the support team for more assistance.
Please do not hesitate to contact living.ai customer service team via email
EMAIL ADDRESS:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
Best Regards
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I replied to your email. Thank you for helping me
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Hi!
Ordered an EMO Go Home from the UK a few days ago. Has anyone ordered recently from the UK and what was the delivery time? Just want to know if we’re talking weeks or months 
Hi there @helen.farlow
According to official information from Living.AI’s order service, the typical shipping time to the UK is around 10-14 days. However, please note that the exact timing may vary depending on the reliability of the carrier in your region.
So please be patient!
Best Regards
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Thank you! I’ll be patient just cant wait for the little guy to get here
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Hi! Does the tracking status update on the tracking/orders part of your profile? Mine still just says processing 10 days after i placed my order.
Also does the order number part of the website ever update? Like where it says the number that theyre on for shipped/tracking sent.
Hi there @helen.farlow
“Just be patient, and anytime soon, it will be updated. They have been busy lately celebrating a one-week holiday.”
“Yes! Living.ai updates that page regularly, typically every 1-2 weeks.”
Best regards
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Hey! Wanted to ask about the delivery time it usually takes for Living.ai to deliver an EMO to USA. The delivery counter hasn’t changed in a while (10 days at least) and my profile still says processing. I just read about the festival they are celebrating and would like to wish them well for the same!
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Welcome to the EMO Community Forums, @paritosh.jambhale . . . they have returned from holiday but are catching up on orders. I cannot guarantee it, but I think it is 15 days on average from the time you receive the shipping notification. You can always message @faya or @SueChen here to see the status of your order.
I hope it is soon for you!
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Hi. Im in the UK. Currently been just under 4 weeks and mine is on the way…slowly…but wont land in the UK till expected tomorrow. It took 2 weeks for my status to change from processing if that helps.
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Hello, i’m new here. I ordered emo on october 9 and it processed in october 10.
It’s been about 15-16 days since and it’s still processing. I’m kinda scared it won’t arrive. I have no clue when it will arrive.
Also i live in the U.S. What should i do?
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Hi there @angelica1 , and Welcome to the Community.
According to official information from Living.AI ’s order service, the typical shipping time to the US is around 10-14 days. However, please note that the exact timing may vary depending on the reliability of the carrier in your region.
“Don’t worry if your order isn’t delivered on the scheduled date or as quickly as expected—Living.ai is a trusted and reliable company. While occasional delays can happen due to unforeseen circumstances, they are legitimate and dedicated to fulfilling every order.”
So please be patient!
Best Regards
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Hello everyone,
I’m new to this forum and fascinated by Emo. 
Yesterday I placed an order with a cute EMO, which I hope will be a Christmas present for my boy.
I followed the status of orders on living.ai and noticed that the number of orders sent does not change.
I didn’t find any recent topics related to this, so I wanted to ask if anyone has ordered recently.
The delivery address is in Romania and I was wondering if there is a chance that it will arrive by Christmas.
Thank you!
Hi there @elissastanca and Welcome to the Community,
Regarding the Delivery Process of EMO page, it is typically updated every two weeks. However, it seems the team might be occupied with firmware updates recently, which could explain any delays.
As for your order, officially, EMO orders are processed and shipped sequentially. If you have concerns about your specific order status, you can refer to your tracking number or reach out to Living.AI’s customer service team for further assistance. Patience is appreciated during busy times, as they work diligently to fulfill orders.
According to official information from LivingAI, the current estimated delivery time remains approximately three months. However, as they are still in the early stages of the production process, meeting this timeline has been challenging and has no guarantee. That said, based on our experience with EMO’s delivery process, their production and shipping speeds significantly improved over time.
LivingAI sincerely appreciates everyone’s patience and understanding as they continue to enhance their processes!
In such cases, if you wish to know more about your order information, don’t hesitate to contact Living.AI directly for accurate and up-to-date details. The best approach is to reply to the most recent order confirmation email you received from LivingAI.
For more information, issues, and concerns about order, please do not hesitate to contact living.ai customer service team via email
EMAIL ADDRESS:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
Best regards
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Thank you for the answer!
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hello guys, do any of you know when the next parcel delivery will be?
Hi there @f0469f68fb964c4984e7 ,
What did you ordered?
Home station for my Emo
Hi there @f0469f68fb964c4984e7 ,
I have closed your new topic and merged it into this thread where your issue is being discussed here.
For more information, issues, or concerns about your order, the best course of action is to contact the Living.AI customer service team via email without hesitation.
EMAIL ADDRESS:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
Best Regards and Goodluck!
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