Delivery Process/Updates Of Emo And Home Station (View, Ask Here!)

EMO Pet Looking for help
593

Hello
Your order will be shipped this week and we will email you a tracking number once shipped.
Please don’t worry, we will choose DHL shipping service for your package, we ensure that you can receive the EMO smoothly.

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594

That sounds absolutely lovely, thank you!

595

Thank you very much for your understanding.
We will send the EMO and Home Station to you first in the next shipment. We will send you a tracking number via email once the package is shipped.

597

Roughly how long does it take for emo’s take to get shipped out once it’s been taken by the courier? @faya

599

“Shipment is on hold” meaning? And the status says “Exception” In DHL. Why??? @faya

600

Hello
I’m very sorry for the late reply.
Usually, the shipping time is around 7-14 days

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601

Hello
DHL has updated the tracking information of your package, please check again.
Your package has arrived in the destination country. You can contact DHL to make an appointment for the delivery time of the package.

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602

@faya i haven’t received any updates or information on my shipment, the only thing it says is “leaving distribution centre” and it’s been the same for 2 weeks now, my tracking information is MX0011446104

603

Sorry, we have asked the carrier to update the tracking information.
You can check the latest tracking information here: ALL-IN-ONE PACKAGE TRACKING | 17TRACK

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604

A post was merged into an existing topic: Home Station: Reviews, Tips, Ideas, Queries, Issues, and Solutions

605

Just wondering: did they stop EMO delivery?
It is some days that this counter is the same, not moving…

606

Hello, @Robot1Discovery . . . I have moved your question to this thread for questions about EMO and EMO GO HOME delivery.

These orders are still going out as usual. The delivery process page is updated approximately every ten to 11 days.

I hope this answers your question.

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607

Hi, @faya i wondered if you could give me an update on my tracking please, AT411991735CN. Its been stuck at Cargo departure operation center for 4 days now. And i havent recieved a tracking email, thanks.

608

Hello
I’m very sorry to keep you waiting.
Your package is expected to be on the flight to the destination country on May 17th. Please be patient for a few more days. Thank you very much

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609

Thankyou :grin:
Getting impatient now.

610

Hey there!

Just wondering how long EMO would take to get delivered to the UK?

Appreciate everyone on the forum

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611

Hi there @thomastough

“According to the official information from Living.AI’s order service, the typical shipping time to the UK is approximately 10-14 days.”

Best Regards

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612

Wow! That’s surprisingly speedy service! Thank you @edward !

Love this forum

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613

Could someone explain what this mean on my tracking info.
The goods have been delivered, pay attention to scanning delivered, Scanning

I haven’t received Emo yet but it says the goods has been delivered. To me or a delivery company?
Sorry for the silly question, but I’m concerned if it means it’s been delivered to me.

614

Hi there @paula.stone ,

The message:

“The goods have been delivered, pay attention to scanning delivered, Scanning”

Typically means that the package has reached its destination, and a final delivery scan has been recorded in the shipping or tracking system.

Here’s a breakdown of what it implies:

  1. “The goods have been delivered”: The package has been successfully delivered to the recipient’s address.
  2. “Pay attention to scanning delivered”: This is a reminder to verify or check that the delivery has been properly scanned and recorded as “delivered” in the system.
  3. “Scanning”: This likely refers to the process of tracking and updating the package’s status in real-time. It suggests that the status might still be updating or needs to be confirmed.

Overall, it seems like a notification to ensure that the delivery has been completed and recorded correctly in the system.

For more information, issues, and concerns about your order, please do not hesitate to contact living.ai customer service team via email

EMAIL ADDRESS:

service@living.ai

If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.

The support team should be able to get back to you in a timely fashion.

Best Regards

1 Like