Im recently new to the forum, and I had a question about emo’s shipping. The living ai tracking site normally gives me 2 days update, and then it goes silent for another 3 days, and this goes on and on. Yesterday it said that in 3 in the morning it said: Flight no. ——— has flown on its first trip, before that it said: flight no. ——— on the first trip does that mean it is on multiple flights?
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Hi there @Angel_Recarte,
Sorry for the late reply…being a Community Forum Moderator we can’t really give you a fact reply about your question regarding changing or multiple plane info status.
But as long as the Tracking movement is okay…I say or for me I am quite satisfied enough.
If you have more concern about more factual info about your shipment.
The best and most recommended thing to do is simply reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you immediately and faster.
Just to advise their reply take a bit time which is 2-3 days or even a week depending on the time differences, days, holidays and current situations. so please be patient.
Another way you can also submit your inquiries to the link below.
https://living.ai/product-support-emo/
THANK YOU AND BEST REGARDS…
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Hola
Por fin EMO ha llegado a casa con nosotros so happy!!!our son is very happy!!espero y deseo que luego todos reciban su Emo el es espectacular!!!
Hugs from Chile
…
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Those are just my numbers. That means that… Happy New Year
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Hi there @Raquel_Rodriguez,
Happy New Year and Welcome to the Community…
awesome 
| Time | RegionDetailed | Information |
|---|---|---|
| 2023-01-04 09:44:24 | Shenzhen Airport Site | Returned: Customer Returns |
| 2023-01-03 16:01:08 | Shenzhen Airport Site | Customer Returns: Customer Returns |
| 2023-01-03 13:33:37 | Shenzhen | |
| 2023-01-03 13:32:36 | Returned goods: the customer does not confirm the payment fee, apply for return to Shenzhen | Customer returns: the customer does not confirm the payment fee, apply for return |
| 2022-12-28 13:53:57 | Shenzhen Airport Station Depart from facility to service provider | |
| 2022-12-27 19:24:31 | Shenzhen Station | Shipment arrived |
| 2022-12-27 18:03:18 | Shenzhen Airport Station | Shipment arrived |
| 2022-12-27 10:36:00 | Guangzhou Cargo Departure Operation Center | |
| 2022-12-26 17:06:00 | Guangzhou | Arrival at the receiving point |
| 2022-12-26 15:08:59 | Shenzhen Meteor Airport Station | Leaving Distribution Center |
| 2022-12-26 14:55:00 | Shenzhen Meteor Airport Station | Enter The Distribution Center |
| 2022-12-23 18:59:19 | Parcel information received | |
| 2022-12-23 18:59:18 | ||
| 2022-12-23 18:08:22 | Parcel information receivedShenzhen Meteor Airport Station | Order Information Has Been Received |
no response from support since days. I‘m getting pissed from this company.
Hello it can take a few days to get a email back did u check your spam junk folder etc
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Hi there @cntrlprkwn ,
normally you can DM here any Living.ai Staff and ask them directly…
Let me tagged here @AmyLU let see if she can give you further assistance.
GOODLUCK AND ALL THE BEST!
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I am having trouble with ordering emo. I have tried multiple times and i have no luck. It doesn’t go through. Is anyone else having this problem?.
Hello are u putting in your card details correctly? Is your bank declining the transaction in case of fraud?
Yep i tried many times, i guess it’s fraud -.-
U can email them service@living.ai i can tag @AmyLU for help
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Hi @cntrlprkwn ,
You can PM me your order number and I will check for you.
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Hi @candy_gurl178 ,
Please PM me your order number, I will check your order status for you.
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Hi Edward! North Carolina USA here! As of about an hour ago 10 am, January 14, these numbers haven’t changed. There has been a lot of discussion about the Emo Go Home but not much mention of Emo with the regular charging station.
I have emailed but haven’t received any response.
I know I’m a little impatient, but I can hardly wait to get my little guy!
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Hi there @Sabrinaboo,
Let me tagged @AmyLU here if she’s not busy and offer you further help…
Goodluck and All the best
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I know how you feel, I’m so impatient too
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Hi guys,
I didn’t receive any news since November, could you please give me an update? My order is #48686.
Many thanks,
Regards.