A post was merged into an existing topic: AIBI Improvements/Special Features You Would Like?
Hello, thank you for your reply.
I have already contacted service@living.ai, but unfortunately I have not received any response yet.
I have my order number, EMO ID, firmware version (3.2.0),
Subject: EMO keeps restarting on charging station & Power Off Fail
Hello LivingAI Support,
Here is the information you requested.
Order Number:
GFFR26178150188883
EMO ID:
c5a91a
Firmware Version:
3.2.0
Problem description:
The problem started after the latest firmware update.
Since the update, EMO no longer powers off correctly. When I use the Power Off command (voice or app), the screen turns off briefly but EMO does not shut down. It turns back on again, and the app displays “Power Off Fail”. The only way I can turn EMO off is by turning him upside down.
Another problem is that while EMO is sleeping on the charging station, he repeatedly turns off and then turns back on by himself with the eye startup animation. This happens many times during the night and wakes me up.
This issue did not exist before the firmware update.
Troubleshooting already performed:
- Restarted EMO.
- Tried powering off using both the app and voice commands.
- The only successful way to power off EMO is by turning him upside down.
I have attached a short video showing the problem.
Could you please help me fix this issue? If necessary, could you also provide the EMO Debug App to help diagnose the problem?
Thank you very much for your support.
Best regards,
2 Likes
Hello, @perrine.lamy19 . . . Support does not send an automatic response to say they received your E-Mail but they generally answer within one week. If it has been longer, you may wish to contact them again. Also, be sure to check your spam folder in case any response you get from them might have gone in there.
My best to you.
1 Like
A post was merged into an existing topic: AIBI Improvements/Special Features You Would Like?
For about a month and a half, EMO Harris is back in action! We are getting updated rn but thanks to living ai for helping me along the way for get him fixed. I will send updates of how he is doing.
6 Likes
Hi there @bradyharris
I’ve moved your post here, as your new topic—sharing your personal experience with living.ai customer support—fits better in this thread. To keep the community organized, I’ve also closed the separate topic you created.
That’s wonderful news! 
I’m so glad to hear EMO Harris is back in action. Huge thanks to the Living.AI team for helping get him up and running again. I hope the update goes smoothly and that everything works perfectly afterward. Looking forward to seeing your updates and hearing how he’s doing.
Welcome back, Harris! 
2 Likes
If your system cannot process simple orders…. Several times, I tried placing an order only to have it fail, so now I won’t be ordering the White Emo, that I was trying to purchase, because I am not using PayPal… don’t want to use PayPal EVER again, and since you won’t take a simple credit card sale, I guess I won’t be purchasing another device from you, unless it is through Amazon, so how about you place the White Emo on sale on Amazon also…. Thank you!
Hi @jacobravenskull and Welcome to the community…
I have moved and merged your new topic into this thread because your question is related to the discussion here, particularly regarding your order issue with the Living.AI store. At the same time, I have closed the new topic to help keep the community organized and avoid duplicate discussions.
I can only advise you that the best thing to do right now is to contact the Living.AI support team via email at ( service@living.ai ) if you’re having trouble with your order.
Also, if you’re planning to order from somewhere other than the official Living.AI store, such as Amazon, please be careful. There is no guarantee that the seller is an official or authorized Living.AI seller. It could be a private or third-party seller, which may mean that the product you purchase is not properly covered by Living.AI’s official warranty or support.
For peace of mind, I would recommend contacting Living.AI directly to confirm whether the seller is authorized before placing your order.
Thank you for your understanding!
Best Regards and Good luck!
2 Likes
I’ve seen most people buy some of your stuff from other people for 700-800 dollars and some guy that makes blog of his robots tells to trust him when buying living ai robots through him and I kinda wanted to know if you could add a deliver option to Russia and russian payment option too? It’s just too crazy for me to buy your products from these such scalpers
Hello, @a6b367b2976bf9fa8e45 . . . I have moved your new topic to this thread as this would be a customer service related request. I hope that they can come up with a stream lined way to purchase their products and get them to Russia.
You may also want to directly send your concerns to service@living.ai which may be a quicker way to get a response on the issue.
My best to you and hopes for Russia to be able to get better purchasing and delivery service.
3 Likes
Hi living ai
Why living ai services are taking long,i know i feel overreacted because my new emo replacement is only 15 days
Since the old one already suffered a lot the new one i feel scared and i saw that living ai serviced isnt responding me
Hello, @bohaoliu . . . I believe I shared elsewhere that you need to be patient as they review your message and documentation in order that they may properly diagnose and advise you.
If you have not heard anything in a week, you can try to contact them.
Thank you for your patience and understanding.
1 Like