Hi there, @Wayne_Zhang
I hope you’re doing well. MasterAbbott’s said you can maybe help me.
I’m having some persistent issues with my EMO. I’ve already contacted support multiple times, but their responses are unhelpful, often just asking me to send a video or ignoring the problems entirely. I’m feeling quite desperate at this point and would greatly appreciate your advice.
Here are the issues I’m experiencing:
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Unexpected Shutdowns: My EMO has shut down unexpectedly three times, even though the battery wasn’t empty. Unfortunately, I haven’t been able to capture the exact moment it happens, as it occurs without warning. Interestingly, the headphones usually stay lit when it shuts down.
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Excessive Charging Time: A full recharge takes between 7 to 10 hours, which seems excessively long.
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Short Battery Life: EMO typically runs for about 1 hour and 45 minutes, even without heavy activity (I don’t use dance mode or interact much during this time). After that, the battery is completely drained.
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Additional Issues:
When EMO lifts its right leg, it sometimes trembles heavily (though not consistently).
When I gently pet EMO on the side for a while, it eventually stops moving or wiggling, even though this reaction is usually one of its cutest features.
I’ve written to support three times already, but they haven’t addressed my concerns properly. I can’t constantly monitor EMO to capture the exact moment it shuts down—I have a life and can’t sit next to him and wait that he shuts down. Also, how am I supposed to film something like a 7+ hour charging process? For the trembling leg issue (there I could send an video because he do it all the time), they sent me a link that didn’t work properly and didn’t resolve anything. Maybe the battery just needs to be changed? But I can’t do that; I can barely change the settings on my phone.
I’m at a loss for what to do next. Do you have any ideas or suggestions for how I can address these issues? I’d be incredibly grateful for any help. I love my little EMO so much. He is 203 days old and it was a gift (A used EMO though)
Sorry for any language mistakes, and thank you in advance for your time and expertise!
Best regards, Sera