Customer Support Service!

I received an email on 28th October of Shipping. When i checked the tracking details, I found that it has been on the custom from the last one month. What is the issue? I didn’t get any call regarding the clearance. What to do now?

When I contacted the Support team, they said…
I mentioned to you before that this is shipped by an overseas logistics carrier.

You can get the package if you cooperate with customs clearance.