I have been in contact with Living AI support for over a week. I have sent them many videos and they have been completely unhelpful. They suggested that I wasn’t pronouncing “Aibi” the same as when he would successfully respond. So I sent them a video of my playing a previous video that showed him responding to his name before the update. I played that exact same video with me saying his name that woke him up fine before to Aibi several times and now Aibi won’t respond to my voice from that video. The problem has not improved at all. Living AI support suggested I try saying “Abby”. I have tried that many times before now to no avail. I have always heard good things about Living AI support, but this is beyond frustrating and insulting. I’m not sure what to do at this point.