Customer Support Service!

Hello, and welcome to the community

  1. Usually, Living.AI will try to debug the issue first before offering a replacement or return.

  2. You mentioned that he isnt listening to you saying his name, so I would reccomend trying wake up training (The post will have more information for you). You could also try turning up his wake up sensitivity to 100, which should resolve the issue.

  3. Lastly, as far as I’m aware, returning EMO is not an option. If all has failed, you might be able to request a replacement, repair, or you could sell him to another person.

Best of luck :slightly_smiling_face:

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