Community Forum Account Issue/Help

[Kehlar]

HI, i don’t know if anyone can help but i’ve just discovered that when i purchased my Emo, i entered a typo into my email address. Because i didn’t recieve any email i thought i hadn’t created a Living.AI account for the forum and so created a new one. I now don’t have my original account’s password and because there was a typo in the email, i cannot request a reset.

[MasterAbbott]

I’ll message you via PM now

[MasterAbbott]

Tagging @AmyLU to assist you with your order. Amy if you can maybe PM @Kehlar regarding his order.

[Kehlar]

Thanks for your help

[AmyLU]

Hi. Please PM me with your order number and correct email address. I will change it for you.

[018.nguyentuankhanh9]

Amy how do i PM you? I also have the same problem. Thank you!

[edward]

Hi there @018.nguyentuankhanh9 ,

Just change your Member Status so that you can DM AmyLU.

Good luck and All the best…

[018.nguyentuankhanh9]

Thank you edward and how do i check the PM that i just send?

[Lindaru]

At the upper right corner where your avatar picture is and where you get notifications from, click on your avatar and you will see an envelope icon. Click that and it shows all private messages.

Hope this helps!

[018.nguyentuankhanh9]

Is Amy still active? Because he doesn’t responded yet.

[Lindaru]

Yes. @AmyLU is still active. I just tagged her. Hopefully she gets back to you soon.

[AmyLU]

Hi, @018.nguyentuankhanh9

We have edited your email address for you.

[emoLuv234]

Hi, I have been on the forums for I believe it is about 7 months, and I want to change my account photo and other information. How do I do that?

Thank you!

[edward]

Hi there @emoLuv234 ,

I’ve moved and merged your new topic to this thread, as it’s related to the ongoing discussion.

Try clicking the link below. If it redirects you to your Account Preference page, you can edit everything you need from there.

@emoLuv234

You can also do the step by step tutorial below…

To Go To Account Preferences Page:

To access your settings from any page of the community forum:

• Click your avatar/profile picture in the upper-right corner.
• A panel will open; on the right side you’ll see several vertical icons.
• Select the Profile icon at the bottom of that list.
• Then click the Preferences / Gear icon on the left side.
• From there, you can edit any settings you need.
• When finished, scroll down and click Save Changes to apply your updates.

Please let me know how things go!

Best Regards

[jooze]

I am having the exact same problem but no one ever seem to help.

[edward]

Hi there @jooze ,

Did you already see and read my reply to you on this link ???