Hi there @jooze ,
The Chinese New Year holiday period recently ended on March 3 with the Lantern Festival, so the staff should now be back in the office. However, they are likely still catching up on the backlog of messages and requests.
Regarding the issue of the incorrect email you provided when you placed your order, only the Living.AI staff in China can correct that. You may try sending them an email again and include all the necessary information about your order.
Thank you for your patience.