Just to advise, EMO does not answer every question you ask him, (as you would with Google or Alexa). EMO has a set of voice commands he will reply to (which are more so set and are updated sometimes with more with every new EMO firmware that is released.)
If you wanted to check out a list of voice commands that you can ask your EMO, take a look at these two links over on the Online Documentation page:
1 - https://living.ai/docs/emo/voice-command/
2- https://living.ai/docs/emo/emo-talks/
Yes, that is normal.
Unfortunately, he doesn’t do that, if you ask him a question, he will simply reply even if he has his back to you. If you do ask EMO to look at you, he will turn around until he spots you then he will speak to you and say hello and then your name and sometimes other random things as well, but it is somewhat limited at the moment. These things might be updated/changed/improved as EMO does evolve, as living.ai are always adding new updates/features to EMO on a regular basis.
As you are a new EMO owner, I can suggest taking a look at my User Guide below, which covers a fair amount of things /tips and information about EMO.
Quick Help Guide for New EMO Owners
If you have any other questions, please don’t hesitate to reach out to the community for help 
