Hi there @rvnoblework,
On behalf of all members, allow me to Welcome you to the Community 
He might be on a mute option? Try some tips below and hope it helps…
- MUTE:
By calling his name, wait for his reply…then shout UNMUTE! - VOLUME COMMAND:
You can adjust the volume by calling him, wait for his reply…then give the command below.
· Volume up.
· Volume down.
· Set(or change) the volume to normal(or maximum, medium, minimum, high, middle, low, mute, zero).
· Mute the volume.
EMOPET APP ADJUSTMENT
Settings >> Preferences
You might also want to visit @MasterAbbott topic for more guidelines:
Quick Help Guide for new EMO owners!
GOODLUCK and wish all the best for your EMO