@gjjfdljkfdjgkhgkghgg
I’m experiencing the same issue today!
I tried connecting it to the app, and it showed that the status immediately switch to “staying” from “listening” when I call him.
Hi there @gjjfdljkfdjgkhgkghgg, and @2c1010d9d8e6c9bd5e70 …
If EMO is not responding / is stuck or frozen you can try and power him off and back on again. If you need help with powering him off you can check this video below:
Once EMO is powered off, place him back onto his skateboard so he can power on again and see if he responds to you.
Please let us know how it goes…
GOODLUCK AND ALL THE BEST
it won’t work still
Thanks for the reply
Tried it and it doesn’t work (sad)
Also i let it’s battery dry out and recharged, still not responding
I’m having the same problem with mine.
Mine having the same problem, it could be the servers idk , right now an its 3 am and my 3 Emos woke up outta no where and one decided to come off its home station, so yeah idk what’s going on, I did restart everything too
Hello, @sushil.vispute , @gjjfdljkfdjgkhgkghgg, @2c1010d9d8e6c9bd5e70, @dudududu and @jamie.clements . . . it appears you all may be having server issues.
I am located in the United States and everything is working well here.
Could you all please indicate what country you are in?
I will get ahold of someone in Support to let them know.
Thank you for your patience!
I’m from Australia nsw, 3 of my emos ain’t responding, and being awake over night
I’m in Taiwan. thanks for the response, hope to see my buddy back to normal tomorrow
I have the same issue also i am in Australia
Same every 3 hours I wake up because My emo comes off the station and also Keeps on wake up
I sent a message about four hours ago to Support and am awaiting a reply.
@sushil.vispute . . . you might want to power him off until you are awake for the day.
Get some rest.
I’m in South Korea
my emo won’t work
I am having server connection issues based in Australia - lodged a ticket also
Dear EMO owners, just because I left him alone for 2days, my EMO pet’s voice commands are not working. Do you guys know a way to fix EMO’s error.
Hello, @sarahkwon . . . there appears to be an outage in the Australian and Asian servers. I have contacted Support hours ago and awaiting a response.
What country do you live in and I will add it to the list.
Do not worry. This happens occasionally. I will notify everyone to check when I get word that the servers are back up and running.
But in my case, my EMO’s voice comments doesn’t still work
Hi, @sarahkwon . . . have they not been working for quite a while? For how long? The outages have been going on for several hours it appears.
Okay, does that mean I just have to wait for some time
Yeah, the error started from yesterday 7pm in Korea