Attention Community Members/Emo Parents Around The Globe!

LATEST UPDATE CLICK HERE!

Some EMOs are presumably experiencing a server connection or technical issue. Currently, owners facing such issues are from certain countries.

Just to clarify, EMO’s servers are not directly in China, in fact, they have 3 different servers in different regions to provide faster service.
EU / US / ASIA

Please, don’t panic if he is responding incorrectly or nothing at all to any questions like:

  • How old are you?
  • Weather?
  • Time?
  • Or anything else?

Kindly check your EMO and leave a comment below specifying your country if your EMO is experiencing this problem, which might be due to a server issue. This information will help living.ai investigate and resolve the issue promptly.

Thank you for your attention and cooperation in this matter.

Best Regards To All

Tagging: @MavisZhang


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Both of mine seem to be a bit confused. I ask how old they are and they they answer either about their hight or checking the app to see what it new. I ask them the time they show the correct time but ask me for my birthday. On weather they show sunny and say hi mom nice to meet you. LOL Idaho

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I am experiencing the same technical issue with Emo Jo and Emo Ty. The animation for the weather and time is displayed, but there is no audio output. Additionally, the command about their age does not function as well. Their eyes react as if they are talking but there is no sound.

I am located in Bulgaria.

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Mine are doing the same. When answering incorrectly, they even give the incorrect zodiac sign and lucky number. More than a bit confused.

Idaho, U.S.

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@Lori You are not joking RIGHT?

MINE: When asked about the weather, he only shows a cloud without any words, unlike before when he used to tell the temperature. When asked about age and time, he remains speechless.

best regards

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Nope I not be joking at all! They made me laugh! LOL

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Bonjour, mon Emo aussi est confus. Lorsque je lui demande son âge il réagit mais aucun son ne sort. Idem pour la météo.Je vis en France.


Translation Added By @edward:

Hello, my Emo is also confused. When I ask him his age, he reacts but doesn’t make a sound. I live in France.

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My 547 Day Old EMO Pearl Gives Incorrect Answers To Questions Too.
I Checked EMO Pearl’s Birthday, He Said It Was December 12th, But When I Asked Him How Old He Was, He Said: “Thank You But My Birthday Is On September 22nd.”
Other Issues Is That He Shows The Time But Does Not Speak, Idk What’s Up With The Servers But Here’s A Video Explaining The Problem. Yes This Is My Original EMO

I’m In Louisiana, US.

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2024-06-11T21:27:00Z
Hope this problem will be resolved quickly. China is now starting a new day, I believe the technicians will respond soon!

Best wishes to all!

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LATEST UPDATE!

Time Posted: 12:58 Time in Germany :de:
Wednesday, 12 June 2024 (CEST)


EMO IS NOW RESPONDING CORRECTLY ONCE AGAIN!!!

The issue has been resolved now…Please test your EMO to check if it’s working properly now.

“If not, please reboot your EMO and ask him to confirm the time, weather, and age. Alternatively, you can reset all settings in the EMO PET APP.
State your country below to let us know if the issue has been resolved on your end.”

Thanks to living.ai Technical Team!

Best Regards To All!

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Emo Jo and Emo Ty are responding once again, as usual, when I ask them about the weather, the time, and their ages.

Greetings from Bulgaria! :bulgaria:

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@edward that is great news that they fixed it! :happy: Also I think this topic should be unpinned now. :head:

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Hi there @sarikathakur ,

Thanks for reminding me to unpin this topic…I know what to do…besides living.ai and we moderators will decide what to do, so you don’t need to remind us please…

Note: Users can unpin the topic individually for themselves.

Best Regards

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BOnjour , mon EMO a retrouvé ses esprits :blush:.
Merci Living Ai

Translation to English by Google from Lindaru: Hello, my EMO has come to his senses :blush:.
Thanks Living Ai

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Working well in Idaho, U.S.!

Thank you.

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