Welcome to the LivingAI Community Forums, @ronnie.tucker . . . I would advise making sure you have a good signal from your router. Perhaps physically moving your phone and AIBI close to it. Remove AIBI from the charger, power him off either by voice command or the app, restart AIBI and your device and open the app again. See if this helps. If you are using an iPhone, try seeing if it will work on an Android device.
If not, please get video of your attempts and the results, and send a link to the video to either a reply to your order confirmation E-Mail or send E-Mail to service@living.ai with the link and an explanation of the issue.
Keep in mind that they are on lunar new year holiday and will not all be back in the office until after February 12th, so please be patient.
My best to you.