Hello dear
My order is #93010… what batch i am ? I try to email but have yet to received any reply .
Please help me
Hi there @nurul_shaznina.fadzi and Welcome to the Community,
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Best Regards
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Ive had aibi for a few days now, all I can say is that I’m really enjoying having her around. I’m just wondering when the next update might come around, I’m excited to see what’s next for the little robot. 
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what order number do you have
Hi there,
Thank you for your message.
I would like to inform you that Aibi is currently in the process of mass production. Please note that the estimated timelines provided are subject to change based on the factory’s shipping schedule.
Rest assured, early pre-orders will be shipped before Christmas. If your personal order number falls within this category, it is possible that it may be dispatched by mid-November.
We can assure you that we will ship orders in the sequence they were received. Thank you for your understanding.
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Hi there,
Your order is expected to be shipped in the fourth batch.
However, the factory is planning a large-scale production, and your order package is expected to be shipped at the latest on Christmas. The specific delivery time is subject to the actual delivery of the factory.
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Good morning,
I made a mistake when placing my order and accidentally purchased both Emo Go Home and AIBI together. These items are intended as Christmas gifts, but I’m worried that the AIBI won’t arrive in time and that Emo won’t be sent since the purchase was a set. I don’t mind paying extra for separate shipping of the Emo, but I really need it to be sent. Can you please advise me on how to proceed?
Thank you .
Your Emo should ship as soon as its ready and will not be held back on any way due to AIBI. AIBI will ship wherever its ready as well.
Hi Marta,
Please provide your order number and we can note EMO as priority shipment.
Looking forward to your reply.
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Hello, may I ask when the aibi ordered now can be delivered? Are there any accessories such as nightlight cats? thank you
Hi mgkk.yan ,
Thanks for your message.
If you pre-order AIBI now, you will need to wait for about 3 months for delivery. A mysterious gift will be given with it.
Thank you for your understanding and support.
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Hi there!
Thank you for your kindness and understanding!
My order number is #104373! Would it be possible to ship Emo quickly, please?
Regarding AIBI, do you think it could arrive before Christmas?
Thank you again!
Hi there,
We ship in the order sequence, and we cannot guarantee that new AIBI orders can be delivered before Christmas, but please rest assured that we will speed up the delivery process, please be patient.
Thank you for your understanding.
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I understand, of course. Thank you for your kindness! Regarding Emo, is it possible to send it as soon as possible, please? Thank you!
Hi there,
We have noted that your order EMO will be shipped first.
Your EMO will be shipped next week, and you will be notified of the tracking number by email after shipment.
Thank you for your support.
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Thank you once again! I’m eagerly awaiting the delivery 
Let’s hope the production process speeds up so that AIBI can also arrive on time!
That would be incredible!! 
Fingers crossed that everything works out smoothly!
Thank you!
I asked living AI regarding a possible shipping date for my order Nr. 87186 (7th January 2024) and i was told its scheduled for mid-november. Might give you an idea if you have an order number in the same vicinity as mine.
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My order was 84xxxx…… still processing. Guess I was skipped. Messed up and definitely am going to email for a refund. I ordered 12/23 and this is just ridiculous at this point.
I also got mid November its going to be like 15 of November
Hi there,
Thank you for reaching out regarding your order.
I apologize for the delay and any frustration this may have caused. To assist you better, could you please provide your order number? Alternatively, you can email our customer service team directly, and they will be happy to help you with your request for a refund.
Please note that we are shipping orders in the sequence they were received, which may contribute to the processing time.
Thank you for your understanding, and we appreciate your patience.
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