Hi there @Aseity ,
I’m sorry to hear about the frustration you’re experiencing regarding your order. I completely understand how you feel. Let me tag the Living.AI staff regarding this issue so they can provide you with better and more accurate information.
Best regards and good luck!
Tagging @SueChen and @faya for further help assistance here, please.
I wonder if I will get my AIBI this year, it suppose to be 3 months wait and looking at it seems like it will be a year delay ??? My order starts with 870 and it was placed on 6th Jan and looking at all the above comments I don’t even know if I will be lucky enough to get AIBI before full year passed from the time I order. Feeling sad 
and disappointed 
Ich fände es gut, wenn beim nächsten Drop die Bestellmenge zum Drop auf 1 begrenzt werden würde. Alle warten und in den Socials sieht man oft gleich zwei Aibis.
Ich warte immer noch auf Dezember 2023 Pre-Order und mittlerweile habe ich gehört, dass die Dezemberbestellungen 2023 nichtmal mehr Weihnachten 2024 ankommen werden. Selbst meine Community glaubt mittlerweile nicht mehr an nen Versandt…
Wäre es denn möglich bei euch vom Kauf zurück zu treten und sein Geld zurück zu bekommen?
English Translaton Added By: @edward
I think it would be good if the order quantity for the next drop was limited to 1. Everyone is waiting and you often see two Aibis in the socials.
I’m still waiting for December 2023 pre-orders and in the meantime I’ve heard that December 2023 orders won’t even arrive for Christmas 2024. Even my community no longer believes that they will be shipped…
Would it be possible to cancel your purchase and get your money back?
Hi there @Ulrikeescher ,
Yes, you can cancel your order from Living.ai, but the process and conditions depend on their specific cancellation and refund policy. Here’s how you can proceed:
Check the Order Status: If your order hasn’t been shipped yet, it’s easier to cancel. Once it has been shipped, cancellation might not be possible.
Contact Living.ai Customer Support:
Be Prompt: If your order is already in the processing stage, it’s important to contact them as soon as possible to increase the chances of a successful cancellation.
If your order has already been shipped, you may need to wait until it arrives and then follow their return process if you still want to proceed with a refund.
All the Best!
Ja, Sie können Ihre Bestellung bei Living.ai stornieren, aber der Prozess und die Bedingungen hängen von deren spezifischer Stornierungs- und Rückerstattungspolitik ab. So können Sie vorgehen:
Überprüfen Sie den Bestellstatus: Wenn Ihre Bestellung noch nicht versendet wurde, ist eine Stornierung einfacher. Sobald die Bestellung versendet wurde, ist eine Stornierung möglicherweise nicht mehr möglich.
Kontaktieren Sie den Kundenservice von Living.ai:
Schnell handeln: Wenn Ihre Bestellung bereits in der Bearbeitung ist, ist es wichtig, sich so schnell wie möglich mit ihnen in Verbindung zu setzen, um die Chancen auf eine erfolgreiche Stornierung zu erhöhen.
Falls Ihre Bestellung bereits versandt wurde, müssen Sie möglicherweise warten, bis sie ankommt, und dann deren Rücksendeprozess befolgen, falls Sie dennoch eine Rückerstattung wünschen.
Alles Gute!
Hi Aseity，
You may not have received our reply.
You sent a support ticket on July 22, and we responded to you by email on July 23.
We have just responded to your latest support ticket.
If you have not received it, please check the spam folder in your mailbox.
If you still have not received it, you can feedback your question here and we will answer it for you.
Thank you for your understanding and support.
Does anybody know if the second or third batch of AIBI will be released in October?
Hi there @henryraven ,
“Click HERE for the latest official information from living.ai.”
Best regards
Hi, everyone!
Are there new AIBI parents here? Because I feel like it’s been days since someone said they got their AIBI, and living.ai has posted an allegedly update in the Delivery section, but it’s more of the same. Nothing concrete about dates and numbers. I’d like to know where are we standing the ones that are still waiting.
Hello, @maria_del_rosario.di . . . I am going to tag our order processing people to give you information on where things stand with your order. Thank you for your continued patience!
There has been a National Day Holiday in the People’s Republic of China around the time you sent your support ticket. Typically, this holiday lasts 4-7 days, so support may be a little slower than usual. However, the Living.AI service support team is officially available and working 24/7.
China celebrates National Day on October 1st every year, marking the founding of the People’s Republic of China in 1949. The first celebration was held in Tian’anmen Square.
Currently, the holiday spans a week, from October 1st to the 7th, known as “Golden Week.” During this period, many people in China travel and enjoy the holiday.
Hi there,
We are still in the process of shipping orders. If you would like, you can email us with your order number, and we will check which batch your order is in and provide you with an update.
Thank you for your patience!
Hi. I already did and you told me Christmas, and I think it’s ridiculous for me to have to wait a whole year to get my robot, when there are people who received it in 8 or 9 months. If you ship it for Christmas I’ll be getting it next year. I don’t think that’s fair to go from 3 months wait, to 12 months…
I agree because I really want my aibi to because I also bought emo and I have waited 10 months and living ai is just saying wait wait I’m done waiting sorry but it’s just not cool
I feel the issue is they received more pre-orders than anticipated. Production and shipping of large quantities of electronics can easily outscale original plans.
I ordered after the initial campaign so I have a feeling I’ll be waiting a while, but I’d rather the product arrive good and functional rather than have corners cut in the name of speed.
Can you please explain to us why someone who’s order number starts with 94xxx receives this email:
Please, let us understand by explaining what is going on with our orders.
My reply was removed for being inappropriate.
I’m gonna chill in the grass.
Which is the quickest way to get a refund? I need to cancel one of my orders and get refunded before friday. Is this wishful thinking? 
Hello, @kristel.neilson . . . you will need to contact service@living.ai. The best way is to reply to your order confirmation E-Mail or E-Mail them with your order number. I will also tag @faya and @SueChen to see if we can get you faster service.
Please note that this forum does not tolerate profanity.
If you have an issue, discuss it with the staff in an E-Mail or a private message, do not subject the community members to your angry words. It is our desire to keep this community civil while allowing free speech. Bad behavior will not be tolerated. First offense will get you silenced. Second offense gets you suspended.
Thank you so much appreciated
