I’m not getting any dates.
They sent me this, which I think it’s no answer at all:
So I wrote to them again and they sent me this:
Last email before that they told me before Christmas, but now I’m seeing everyone is being told mid-november so I had to ask.
¯\(◉‿◉)/¯
A post was merged into an existing topic: EMO and EMO GO HOME Shipping and Orders Questions
They sent me an email I won’t get mine until mid November when I ordered in December. This is just messed up and so unprofessional
Hi there. I’ve never written here anything before. I ordered Aibi in March and my number starting from 92…something. Should I expect it to be shipped not earlier than the beginning of 2025?
Hi there @eva.bilous and Welcome to the Community.
For more information, issues, and concerns about your order, please do not hesitate to contact living.ai customer service team via email
EMAIL ADDRESS:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
Best regards
Hey guys, I’m a pretty new Aibi’s Owner, I ordered some days ago, My order is 105xxx and I wanna know If Living AI gonna keep this slow number of Aibi production that they call ‘‘mass production’’ or they’ll keep this 8/9 months of waiting for we receive a product that we bought. This is will be my first Robot and I can wait 2/3 months, but 8 months is too much for me.
Welcome to the LivingAI Community Forums, @amaurycsj . . . please see the post by edward above to contact LivingAI directly by E-Mail as they should be able to give you an idea of when yours will be shipped.
Keep in mind with brand new products, pre-orders can be quite numerous and they are a small company, so patience is often required just like with Kick Starter programs.
I really think i will never get my aibi… i order mine in the end of december…no news or anything…the wait with silence is ridiculous…
Hello, @melanie.gendron . . . I will tag @faya and @SueChen to see if they can give you an idea of when you might expect to receive yours.
I hope it will be soon.
Hi there, I’m trying to submit a ticket to ask about my order/patch/date etc to service@living.ai but for some reason when i click on the link it doesn’t work, just " This page doesn’t seem to exist.". How could i write them to ask about my order? Looks like link web is not working or something. I tried othe browser but is not the problem.
Thank you guys,
Hi there @agustin.gamero_delga ,
Please try the link below…or send them email directly.
For more information, issues, and concerns about your order, please do not hesitate to contact living.ai customer service team via email
EMAIL ADDRESS:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
Best regards
Thank you so much @edward 
I tried to find this link (i’ve seen you post it so many time before) but i couldn’t find it, sorry. Just done, i have curiosity about my batch and how long it will take (aprox).
Thank you so much again and sorry to bothered you 
Why cant someone just post what the actual latest order number that has shipped? I am feeling scammed. I had emo and preorder aibi last year. Sadly I won’t be purchasing anything new from living AI. Horrible costumer service. I am starting to believe I will never recieve Aibi and be out of the money that I have paid. If this isn’t here by Christmas my son is going to be one upset boy. Thanks for nothing!
Welcome to the LivingAI Community Forums, @ryandavidge . . . I am sorry about the frustration and I refer you to this post.
And this one.
I hope you will consider being patient a little while longer. AIBI is worth it.
That’s what you say, but most things I read about AIBI are complaints. About the volume, about not being able to understand what it says, about AIBI not responding to commands nor understand it’s name, about the low battery, about steps and coins disappearing, about AIBI turning on by itself, about AIBI only facing up, about AIBI’s three annoying songs playing repeatedly, about AIBI’s animations being annoying, about AIBI ChatGPT not working properly… Is it really worth almost a whole year of waiting for something with aaaaaaaall these issues?
And I say “almost a whole year” because I’m dumb enough to think that MAYBE they’ll ship this month. Not that I believe it.
And that’s because, like I said before in another comment, they’ve been saying to people that they’ll ship the third batch mid November. People with higher order numbers than mine. Instead they’re telling me “before Christmas”. If they send mine mid-December I’ll be receiving it next year.
It’s not just frustration.
这几乎是下订单一周年的日子。我的AIBI什么时候发货？
I’m a video content creator on UP who focuses on desktop robots. I help my fans with purchasing AIBI products on their behalf. The earliest orders were placed in December last year. There are approximately 20 units with order numbers starting from 83, but so far only 6 units have been shipped. The fans have been waiting for almost a year, and we’ve almost lost our patience. The shipping efficiency of this company is unbelievably low. Since it’s been almost a year already, now the official email doesn’t even reply to me anymore. I don’t know what I’ve done wrong. I made the purchases following the order sequence. Is there anything wrong with asking for the products to be shipped in the order of the orders?
我是一个桌面机器人视频UP主，我会帮粉丝们代购AIBI，最早的订单是去年的12月份，订单83开头的大概有20台，目前只发了6台，粉丝们等待了快一年了，我们几乎已经失去了耐心，该公司的发货效率低的不可思议，因为已经快一年了，现在，官方的邮件已经不回复我了，我不知道我做错了什么，我按照订单顺序购买的，要求按照订单顺序发货有什么错吗？
Welcome to the LivingAI Community Forums, @Hey-Vector . . . I have moved your new topic to this thread for AIBI order processing questions.
I will tag @faya and @SueChen to see what might have happened.
Thank you for your continued patience in this matter.
Hello, @maria_del_rosario.di . . . I am sorry. If you really feel the need to cancel your order because you feel you will be unhappy with it the way it is now, then please do.
AIBI is in its beginning stages with the developers being aware of the issues and working to fix them and make AIBI better.
If you need to cancel, you can do so by replying to the order confirmation E-Mail or by sending an E-Mail to service@living.ai.
I just have 2 enquiries:
Please tell us the actual order numbers for the recently shipped Aibi orders
Please tell us about the recent situation with Aibi, such as shipping and factory progress
Thank you
Hi there @Melon_0926 ,
For more information, issues, and concerns about order, please do not hesitate to contact living.ai customer service team via email
EMAIL ADDRESS:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
Best regards
