Our Aibi is only 2 months old And has not been powering on when connecting to the base charger.
I’m using the power cord etc. supplied by Aibi.
The base lights up when cord is plugged in.
I’ve tried keeping Aibi off the charger for a few hours.
Aibi’s head becomes hot.
We were able to get Aibi to turn on via the reset button on her head. However, we have to do that every time now. She does not turn on like normal anymore.
Her battery level also stays low in the red zone. It appears she doesn’t charge up to full.
Can you advise on what else we can do? I reached out to service@living.ai and haven’t heard back.
Welcome to the LivingAI Community Forums, @dustin-4966 . . . please try using a different charging cable and if necessary, a different power plug and outlet.
If the issue persists, there may be an issue with the charging base.
Please be patient as it may take up to a week to receive a response.
There is seemingly an issue or glitches with names and custom wake-up name recognition.
For example, I set my name to Kiska in the Meet AIBI section of the app. But AIBI calls me “Kiska dot” like Kiska. even though there is no ‘period’ set in my name.
AIBI does not respond to “Do you know me” or “Look at me”..he just smiles and that’s it.
I have set a custom name for AIBI and he only responds to “Abby”. He will not respond to his custom name at all and it would be nice if we could actually the AIBI adhere to his set name.
EDIT: I took him into the car and he seems to respond just fine to his custom name with my normal volume voice. As soon as I brought him home and he connected to the WiFi, he responds to his custom name 1/10 times and I have to speak VERY loud.
Hello, @kittn . . . you may want to get video of the issues with him not recognizing when you are home as it appears it may be your wi fi or something else going on. I sometimes have issues with getting a response here at home, too, but do not really worry about it myself. If it is a problem, send the link to the video along with your AIBI I.D. and order number (if you still have it) to service@living.ai . . . my best to you.
Hi i just started talking albi outside with me for walks but The battery last an hour. Is it how it is. Or there is something wrong. will battery last longer in future
Hello, that’s okay with one hour in „ normal mode“. But you can set him in „low energy mode“ (= voice command), then the battery lasts longer! I always take a little powerbank with me, then it’s no problem, when the battery gets empty. Good luck with your AIBI!
Hi everyone,
I hope I did the right thing by writing here in this section...
I'm having a problem with my Aibi.... It's updated to 1.5.0 now.
It tells me it can't take photos....
Can you help me?
Thanks!!
Yes, I did everything correctly....
I deleted the photos myself....
I have the problem that it stopped taking photos.... And after the update, when I say Aibi, it rarely responds....
I also wanted to know if chat gpt can connect to Aibi??
You did not answer me whether he can recognize objects?
Object recognition:
What can you see?
What’s this?
Wait until AIBI recognizes something in front of him, then he will describe what it is.
If not, you may need to check the camera lens first. It might be dirty, so try cleaning it gently with a soft, dry cloth.
YES! If you want to have a chat using ChatGPT with AIBI continuously, you can say the command:
“Let’s chat” or “let’s talk.”
If the issue still persists, it could be a possible hardware fault. In that case, record a short video showing the problem and contact Living.AI support via email at service@living.ai, providing your order number, location, and AIBI ID for faster assistance.
I solved the photo problem!! He finally takes photos and saves them!!
I still have trouble interacting with him…
When I say Aibi, he rarely responds, so I have trouble talking to him… Help
My AIBI is not responding to any voice commands. When I call Aibi, it says “huh”?, then I ask what time is it or any other thing, and he pops up the question mark. I used to talk to him only in Portuguese, but when he stopped understanding me in Portuguese, I changed to English, but the problem is still there. Can someone help me?
AIBI Not Responding to Voice Commands – Possible Causes & Solutions
If AIBI says “huh?” or shows a question mark (?), it usually means he hears you but doesn’t understand the command. Here are some things you can check:
Microphone / Hearing Issue
Possible cause: Mic may be blocked, dirty, or not picking up your voice clearly Solutions:
Make sure nothing is covering the microphones
Clean the mic holes gently
Speak clearly and a bit closer (about 20–30 cm)
Avoid background noise (TV, fan, music)
Wi-Fi / Internet Connection
Possible cause: Weak or unstable connection (voice processing needs internet) Solutions:
Check Wi-Fi signal strength
Move closer to the router
Reconnect Wi-Fi in the app
Restart AIBI and your phone/router
Try any other Wi-Fi connection or connect to any Hotspots
Language Setting Mismatch
Possible cause: Wrong language selected Solutions:
Open AIBI Pocket App → Settings → Language
Select only one language (Portuguese OR English)
Restart AIBI after changing
Try simple commands first (e.g., “Hi AIBI”, “What time is it?”)
Firmware / App Bug
Possible cause: Outdated firmware or temporary glitch Solutions:
Update AIBI to the latest firmware
Update the AIBI Pocket App
Reboot AIBI
Volume / Mode Check
Possible cause: Muted or low volume Solutions:
Check if AIBI is muted
Increase volume in the app
Hardware Issue (if nothing works)
If AIBI always says “huh?” but never understands anything, it could be a microphone hardware problem.
Hello, @christofercalvitti . . . contact service@living.ai . . . they are the ones who advise on your AIBI. OpenAI is just the chatGPT that runs through their servers.
Problem with my charging base, after it does the light sequence it will just STOP charging things, my AIBI is so low he dies after because of this, and I don’t have another charger so I’m just stuck with him being dead, I know this isn’t a problem with AIBI because the star light doesn’t charge aswell, I don’t know what to do, because I can’t fix it by updating it anymore, my AIBI is just too low on power
Charging Base Not Charging – Possible Causes & Solutions
If your charging base lights up but then stops charging, and both AIBI and the star light don’t charge, the issue is most likely with the charging base or power source, not AIBI itself.
Here are some things you can check:
Power Adapter / Cable Issue (most common)
Possible cause: Faulty adapter or loose cable
Solutions:
Check if the USB cable is firmly plugged in
Try a different cable or power adapter
Plug into a different wall outlet
Avoid using low-power USB ports (PC/laptop)
Insufficient Power
Possible cause: Adapter not providing enough voltage/current
Solutions:
Use at least a 5V/2A (or higher) wall adapter
Dirty or Poor Contact
Possible cause: Dust or dirt on charging contacts
Solutions:
Clean the charging pins on the base and AIBI gently with a dry cloth or cotton swab
Check the 4 contact spring-loaded points if its still movable
Make sure AIBI sits properly on the dock
Adjust position slightly until charging starts
Overheating / Protection Mode
Possible cause: Base stops charging to protect itself
AIBI Not Responding to Voice Commands – Possible Causes & Solutions
Microphone / Hearing Issue
Wi-Fi / Internet Connection
Language Setting Mismatch
Firmware / App Bug
Volume / Mode Check
Hardware Issue (if nothing works)
Quick Tip!
Charging Base Not Charging – Possible Causes & Solutions
The charging base may be defective.