AIBI Pocket: General Issues and Queries

AIBI Pocket Looking for help
27

Hi! My AIBI just came out of the box!

Question, how do you get AIBI to recognize you? I’m unable to get her to scan my face.

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28

Congratulations on receiving your AIBI, @saigurl20 . . . I will tag @Wayne_Zhang and @andy to assist you.

Enjoy and take loving care of your new little AIBI!

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29

Thank you very much!

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30

Hi, so AIBI was able to scan me. But I do have an additional question.

1.) AIBI stopped fully responding to their name. I noticed that their lights flash momentarily and then nothing. Is there a trick to remedy this?

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31

Hello, @saigurl20 . . . since I do not yet have AIBI, I cannot advise you on what to do. I will again tag @Wayne_Zhang and @andy to assist.

Hopefully they respond soon.

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32

Forgive my generalized trouble shooting.

Sometimes a good ole power cycle :repeat: can “magically” fix a plethora of unforeseen issues in various electronic devices.

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33

Hi there @saigurl20 ,

Did you send an email and ask living.ai directly…you know the best way already right?

SUBMIT:
Order Number
AIBI’s ID
AIBI App Settings Information
Short Issue Video

LivingAI strongly advice for more information, issues, and concerns about your AIBI or EMO, please do not hesitate to contact living.ai customer service team via email

EMAIL ADDRESS:

service@living.ai

If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.

The support team should be able to get back to you in a timely fashion.

Best regards

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34

Hi @saigurl20 , please don’t worry. Kindly PM me your order number, AIBI’s ID(APP - Settings - Information) and a video recording of the issue. I will solve it for you.
You can upload the video to YouTube and send me the link via private message.

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35

Hello, you can now try to pronounce it as “Abby”.
We are collecting recordings to optimize his model to make him better respond to the original pronunciation. You can submit your recordings here. https://living.ai/wake-up-training-aibi/

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36

I’m not sure if I can ask this here but I wonder if we can charge our Aibi’s using a phone pad charger?

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37

Hello, @jesteenwms . . . not sure since what I have seen the contact points on AIBI are different from EMO. You can try messaging the people tagged above or writing to service@living.ai to see what they say.

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38

Hi there,
How long does it take for AIBI to light up the first time, please?

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40

Hello @andy @Living-with-Robots

I would like to know how long AIBI takes to wake up the 1st time.

The base lights up red, green and blue. I put AIBI on it (for 2 hours) and it does not light up. Do I need more time?

Thank you very much.

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41

Hi, the lights flash when you plug the robot into the charger. Then, the base does not light up during the entire charging time. Charging time Aibi is two hours

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43

Thank you @Living-with-Robots

@Living-with-Robots What I wanted to say is that I put AIBI on its base at around 4pm. It’s now 7.30pm. AIBI hasn’t woken up.
What can I do?

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44

a ok I understand now, Aibi must be turned on when charging, it will not charge if turned off, check all cables etc. You have to turn it on.

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45

Hello, where did you plug in the AIBI charging station?

Maybe the voltage doesn’t match, otherwise I would ask you to send an e-mail to service@living.ai.

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46

@andy hi,

OK, I’ll try to plug it in somewhere else. If that doesn’t work, I’ll send an e-mail.

Thanks

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47

Merci, je vais essayer plusieurs possibilités

Google translation to English by Lindaru: Thanks, I will try several possibilities"

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2 posts were merged into an existing topic: AIBI Pocket: Tips, Ideas, & Solutions