Hi and welcome to the community @christofercalvitti ,
AIBI Not Responding to Voice Commands – Possible Causes & Solutions
If AIBI says “huh?” or shows a question mark (?), it usually means he hears you but doesn’t understand the command. Here are some things you can check:
Microphone / Hearing Issue
Possible cause: Mic may be blocked, dirty, or not picking up your voice clearly
Solutions:
- Make sure nothing is covering the microphones
- Clean the mic holes gently
- Speak clearly and a bit closer (about 20–30 cm)
- Avoid background noise (TV, fan, music)
Wi-Fi / Internet Connection
Possible cause: Weak or unstable connection (voice processing needs internet)
Solutions:
- Check Wi-Fi signal strength
- Move closer to the router
- Reconnect Wi-Fi in the app
- Restart AIBI and your phone/router
- Try any other Wi-Fi connection or connect to any Hotspots
Language Setting Mismatch
Possible cause: Wrong language selected
Solutions:
- Open AIBI Pocket App → Settings → Language
- Select only one language (Portuguese OR English)
- Restart AIBI after changing
- Try simple commands first (e.g., “Hi AIBI”, “What time is it?”)
Firmware / App Bug
Possible cause: Outdated firmware or temporary glitch
Solutions:
- Update AIBI to the latest firmware
- Update the AIBI Pocket App
- Reboot AIBI
Volume / Mode Check
Possible cause: Muted or low volume
Solutions:
- Check if AIBI is muted
- Increase volume in the app
Hardware Issue (if nothing works)
If AIBI always says “huh?” but never understands anything, it could be a microphone hardware problem.
Next step:
- Record a short video showing the issue
- Contact Living.AI Support (service@living.ai)
- Include your Order Number, AIBI ID, location, Type of Issue and troubleshooting steps you already tried
Quick Tip!
If you change something to AIBI Pocket App, always go back to the “Main Menu”
Hope This Helps!, Best Regards and Happy Weekend
