AIBI Pocket: General Issues and Queries

AIBI Pocket Looking for help
863

Welcome to the community @benkeegai ,

I have moved your new post to this thread for issues and qustions with AIBI.

Possible Causes:

  • Temporary firmware instability after the update
  • Audio/voice service not fully refreshing in the background
  • Network-related issues affecting voice processing (choppy audio, cut-offs)
  • Cached data or services not clearing properly after reset

Things You Can Try:

  1. Power cycle AIBI completely

    • Turn AIBI off
    • Disconnect it from the charger
    • Wait at least 5–10 minutes
    • Power it back on

  2. Check Wi-Fi stability

    • Make sure AIBI is connected to a strong and stable Wi-Fi network
    • If possible, test with a different Wi-Fi network (hotspot, for example)

  3. Reduce background noise

    • Ensure the room is quiet during voice commands
    • Speak clearly and at a normal pace

  4. Verify language and voice settings

    • Double-check that the selected language matches the one you’re speaking

  5. Observe if the issue worsens over time

    • Note whether the audio cuts out immediately or only after longer interactions

If the Issue Persists:

Since you’ve already tried resetting multiple times and the problem continues, the best next step is to contact Living.AI Support via email (service@living.ai) directly.

Please include:

  • Order number
  • AIBI ID
  • Your AIBI firmware version (v1.5.0)
  • A clear description of the issue
  • When it started happening
  • Short video or Audio recording showing the choppy voice issue

This will help them determine whether it’s a known firmware bug, a server-side issue, or a potential hardware problem.

Hopefully, Living.AI can provide a fix or include improvements in the next update.

Best regards, and please let us know how it goes

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