Hi there and welcome to the community @kevinpriol ,
I have moved your new topic to this thread for issues with AIBI.
It sounds like AIBI may have experienced a temporary system freeze or internal malfunction — this can occasionally happen, even with new units. 
Here are a few things you can try:
1. Restart AIBI:
Turn AIBI off completely, wait about 30–60 seconds, then turn it back on again — or simply remove him from his charger and let him shut down on his own once the battery runs out. 
2. Check Battery and Charger:
Make sure AIBI’s charger and cable are working properly and that the device is fully charged. A low or unstable charge can cause AIBI to stop responding. Check his battery level to the AIBI Pocket Mobile App
3. Check the App Connection:
Open the AIBI app, and make sure it’s properly connected via Bluetooth or Wi-Fi (depending on the feature). Re-pair if necessary.
4. Check for Software/Firmware Updates:
Go to the AIBI app settings and see if there’s a new firmware update available. Sometimes, a small patch can fix freezing or sound issues.
5. Contact Support if Problem Persists:
If AIBI still doesn’t make sounds or move, it might be a hardware or firmware defect.
Contact Living.AI Support at 
service@living.ai and include:
- Your AIBI ID
- Location
- Order number
- A short video showing the issue
They’ll analyze it and guide you with the next steps, or arrange a repair or replacement if needed. 
Wishing your AIBI a quick recovery and back to being active again soon! 
