Hi there and Welcome to the Community @tobiaszzaturski
I just moved and closed the new topic you created.
Have you already tried letting your AIBI use up his battery juice and shut down by himself?
You can also try to place him on the charger and poke the right hole (Reboot/Restart), then observe if it helps.
If nothing helps at all…
I recommend recording a short video showing the issue and send it to Living.AI Support. You can do this by replying to your order confirmation email or sending a message directly to service@living.ai, including your order number and AIBI ID.
Wishing you the best!