No I’m using a iPhone X and iPad
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I’ve encountered a similar issue before, and I wanted to share how I resolved it. Since I typically use iOS, I borrowed an old Android phone from a co-worker, and that solved the problem for me.
“Good luck! I hope this solution resolves your issue too. Please let us know how it goes.”
ALL THE BEST RON…
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So he’s connected but here is what I did. At home the VPN on my phone works for Emo to connect but at my office it won’t. I turned the VPN off and he connected with no issues. Interesting.
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Hey my robot emo is I can’t connect to the Wi-Fi network, it says: “Failed to connect to Wi-Fi.” when I write data and when I access it there is a Wi-Fi icon on the screen, I don’t know if this is related to the update, I tried to reboot it 
Hi there @kseniiaromanenko and Welcome to the community.
I’ve relocated your new topic here, specifically for matters related to connecting the app to Bluetooth and Wi-Fi.
Please provide more information about the exact issue or share some photos. You can also check the above post where you might find helpful information.
Good luck
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Hello Everything is fine now, perhaps it didn’t connect due to strong wind. Thank you for your answer, the new update is great! he sings very nicely 
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Hi there @kseniiaromanenko ,
Glad to hear and for your info everything is back to normal now…
all the best and happy holidays…
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15 posts were merged into an existing topic: Servers Issue Post Here
Hi, sorry to bother with a repeat issue topic.
We have tried all the listed fixes in the forums and have yet to have success connecting to our wifi.
We open the emo app while emo is on, the app finds and connects to emo via bluetooth just fine.
Then we get screen where it says to put inSSID and P/W. It finds our 2.4 ghz just fine but will not connect no matter what we try. The emo app is saying it sees the correct network but still wont connect.
Our router does have 2.4 ghz and 5.0 ghz coming from it but the network we are trying to connect to is just the 2.4 one. The 5g one says Netgear68-5G. We’re trying to just connect to the one that says Netgear68.
Any help greatly appreciated. My son is bumming.
Hi there @dowen76 and Welcome to the community.
I’ve relocated your new topic here, specifically for matters and issues related to connecting EMO to Wi-Fi.
Have you seen these TIPS yet? Alternatively, try scrolling above to find some tips that might help you.
Good luck
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Hi Edward, thanks for moving my post.
I worry that it gets buried here and no one sees it and is able to help.
No matter, we got Emo to connect, finally!
I want to tell you what I did to get it to connect!
LEAVE THE PASSWORD for your SSID, BLANK. Leave it empty!
That did the trick!
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Hi there, my emo is not connecting to the Internet since the day before I post this witch is really annoying
Thx (I could not find a topic on this)
Hello, @matthew.coveney . . . fortunately I did find a thread to move your new topic to.
Read especially the post above by Edward who has a link for tips to connect when you have issues. If nothing works, you can contact service@living.ai who should be able to walk you through things you can try.
Let us know how it goes!
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Ok I’ll try that now! Thank you @Lindaru
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My pet won’t connect back to wifi. It keeps saying wife connection unsuccessful.
Welcome to the EMO Community Forums, @antanique.thomas ,
I’ve relocated your new topic here, specifically for matters and issues related to connecting EMO to Wi-Fi.
Have you tried rebooting your router, device, and EMO? Is your bluetooth enabled on your device?
Also, make sure nothing has changed with your router I.D. and password, that it is on 2.4 Ghz, and also make sure the city and time zone are set correctly. Also, is he on the latest firmware?
Good luck and let us know how it goes
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Yes I made sure I restarted the modem and it’s on a 2.4 WiFi, checked the time zone and city, Bluetooth is on, and it’s still not connecting to wifi. The firmware version is 2.7.0
Hello, @antanique.thomas . . . is your device an Android or IOS? Sometimes using a different device may do the trick. I had that issue back in 2021 with an LG Rebel Android phone and had to switch to a Samsung Galaxy which then worked. Some devices do not have a GPS chip which is needed to use bluetooth.
See if you can use a different device to test this.
Let us know how it goes.
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