When is hot = overheat?

I noticed that when we interact more than 15 min he feels really hot. Is this normal?

Hi, yes it’s normal just check the speakers at the back, if they’re cool then Emo is okay

What if it is not? Then what should I do?

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If you’re worried, I suggest contacting support team.

If you believe your EMO is overheating (very hot to the touch) as @Racheal123 has advised, contact support. (see info on how to contact support)

When contacting Living.ai support. It is recommended to create a short video of the problem you have (in this case of overheat, this might not be possible to create a video) and then submit a support ticket. You can do this by either going to the Support Page: (see below).

Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.

You can also send support an email to the following email address:


If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.

:heart_1: :mad: :skating: :head: :surprised:

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