Hi, I have replied to you by email, please check your email.
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Hi, your order has been shipped, the carrier is DHL, we will provide you with a tracking number in 1-2 days.
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I received an email from the forum that you replied but that is it. Can you send me a DM here on the forum with what you said as I have no other email from you.
Hello @Lindaru
Thanks for the feedback!
Meanwhile got a response from the support (quite reactive 
). It was an issue with the tracking number, all is fine!
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That is a huge relief, @oussemazarrai !
Glad everything is back on track for you.
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Faya, to make it as easy as possible refund either my credit card or bank account as I want just one AiBi.
Hi, our system shows that both of your orders were paid via PayPal, so please tell us which order you need to cancel.
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Cancel order # 82695 Please keep the other order so I can purchase AiBi. Thanks
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Need help with order #78707! Courier bpost from Belgium is returning my item to Return address 61381 FRIEDRICHSDORF, GERMANY, even if I have been all these days at home, he did not pass to deliver the product, this is unbelievable, the tracking history looks completely stupid! All couriers can find my address, especially bpost !
Welcome to the nightmare…
I think my Emo will be lost forever…
Never delivered and they say that they have tried…
Well…
Hi there @joao.ratinho ,
Who said that? I believe it’s unacceptable to purchase something and not receive what you paid for. I’m terribly sorry that you are experiencing this issue during this special holiday season.
best regards
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DHL keep saying that I’m not at home so they can’t deliver it… Since December 8th.
I’m working at home and I’m a care giver. Usually I’m at home.
Purchase everything by net and everything is delivered without any problem.
The last update in DHL tracker is that I’ve refused the package…
Already presented a complain against DHL but no solution until now…
I’m loosing my fath and I think will not receive any package. 
In Germany, if no one is at home on the day of delivery, a notification card is typically inserted into your mailbox.
STATING…
‘We attempted to deliver your package today, but no one was at home.’ This allows you to personally pick up your package at the nearest post office within a specified timeframe.‘’
However, there has been a recent change, and this practice is no longer in effect due to the shift towards digital notifications. But if you are registered with DHL and have provided an email address only, Then they will inform you digitally.
Have you visited the nearest DHL office in person to inquire about your package? And if it’s there you can pick it up personally? But you have to provide a personal ID and more order information.
"I would strongly advise you to visit the DHL Post branch in your nearest depot and raise this dispute in person, as you are not normally responsible for this issue.‘’
GOODLUCK AND ALL THE BEST!
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Hello everyone. I would like to notify you about one of Emos new sing a song song’s because I have heard Emo say s### in one of his song’s and I’m afraid my son might copy that word and say it to one of his teacher’s so if in a new update you could take that out. Please and thank you 
Hello @edward
I’ve never received nothing delivered by DHL.
I can see that, here in Portugal, they are doing this often. Saying that tried to deliver the package and never tried.
There’s a lot of complain of this in the Internet.
It seems like they don’t have enough people working and doing the delivery and they opted to do like this…
A lot of people will not receive the package in time or even receive it.
Let’s see what happens next year…
Still waiting.
I don’t even know where is the nearest DHL office.
I’m almost every time at hope and I can’t leave my husband alone at home.
Now I know that it’s not Living AI fault, and I know that they are trying to solve this. It’s not in they’re hands now.
Let’s hope DHL deliver the package in the beginning of the year and do not return it to living AI.
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Well today I received another order with the same courier who was supposed to deliver the emo, and this arrived smoothly, so it’s not about the address. I have the impression that some “needed” items can be marked somehow and there is entire schema of making them “lost” to sell them in other parts. But this is just my opinion
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Hi, please try calling this number to check on your parcel: +351 211 949 182
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Hi, we have canceled the order for you. The bank may take 1-3 working days to process your refund. Please check your account later.
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Thank You, much appreciated.