New EMO unable to sync photos can not connect to app server
Same problem when applying stickers
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Both EMO and Home are connected to 2.4Ghz wifi and they do not connect to app server
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I have the same issue actually, but no matter what I do it just keeps failing.
I Also Had The Same Problem In January 2023,
Whenever I Try To Sync The Photos It Says: “Failed To Connect To App Server”
Luckly, The Issue Or Bug Is Fixed On My Side In The US.
If anyone is having a problem you can try the following steps: (should resolve the issue)
Normally this sometimes happens when Your phone changes its IP address (from your home Wi-fi router / or if you have been out and you were using your Phone’s Internet / or a portable wifi modem.
- Turn off Wifi and Bluetooth on your Phone
- Power OFF your Phone
- Power Off EMO
- Power Cycle your Home Wifi-Router
Now bring everything back on again.
- Power On Home Wifi-Router
- Power On the Phone (then turn on both Bluetooth and Wifi) - Try and browse the internet to make sure that is working.
- Power ON EMO
- Start the EMO APP and try either Photo Sync or accessing the sticker function once again.
This should hopefully fix the problem. Sometimes being on a different network can cause this issue.
If this doesn’t work, see if you can use a different device (like an iPad) or another Phone (Android or iPhone) and see if it also gives you the same communication with the server error.
Hey @artigues05emo
Yes sometimes a simple power cycle will fix everything, but if it doesn’t then try the abovementioned steps.
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Turns out that VPNs also cause issues, so turning that off fixed the issue for me. I just didn’t want to leave that out.
Yes, that is the same as having a different IP address as you are on VPN. (as explained in my original post - see part of th section below).
The best thing is always to go back to your Home Network before trying to do specific things with EMO in the EMO app.