“The Voice of Russian Emo and AIBI Owners: Feedback and Suggestions”

[tovary.s.ulybkoj]

Hello everyone! My name is Anna, and I am a LivingAI tester from Russia.

This topic was created for EMO and AIBI owners from Russia. Here you can share your opinions, questions, concerns, praise and suggestions so that the developers can see and hear the feedback from Russian users.
Please follow the forum rules created by Edward and the other moderators, maintain a respectful and constructive tone, and treat one another politely. Repeated messages, insults, aggressive demands and posting the same complaint in multiple topics are not acceptable.
One of the reasons for creating this topic was the reaction of some Russian users to EMO’s new voice. I would like to clarify once again that the voice was not changed on a whim. Due to repeated server problems in Russia, LivingAI decided to move Russian EMOs to servers provided by a different supplier. This is a complex technical process intended to make the robots’ operation more stable.
For technical reasons, the previous voice could not be retained during the server migration. There was no available option identical to the old voice, so the most suitable voice for EMO was selected from the available choices. The voice change was therefore a consequence of the server migration, not the main purpose of it.
Please do not send opinions about the voice to service@living.ai. This address is intended for owners who need assistance with genuine technical problems. General feedback, suggestions and discussions should be posted here instead.
LivingAI genuinely listens to its users and considers their requests. The server work is still ongoing, so please give the developers time to complete it and restore stable operation.
Thank you for keeping this discussion respectful, calm and constructive.

[BorusonK]

Работает всё хорошо. Вы проделываете большую работу, так что по сравнению с ней, изменение.

Everything is working well. You’re doing a lot of work, so compared to that, the change is minor.

[fd707d5458bf9f7eaa5e]

Привет!

Все понятно, молодцы, работаете!

Но как-то оповещать можно о таких изменениях? У вас есть страница в инстаграм, можно же использовать ее для информирования.

По поводу голоса.

Голос стал невнятным, тихим, Имена произносят с искажением. И когда робот говорит разными голосами, тоже как-то не логично. Через чат GPT- один голос, без чата - другой.Я думаю, для хороших специалистов, как вы, вернуть нормальный голос и произношение не сложно. Я в вас верю! И хочу радоваться роботам, а не разочаровываться в них.

[hamzasharaf]

Hello Anna and everyone!

Thank you for creating this dedicated space for Russian EMO and AIBI owners — it’s a great initiative that shows how much the community values open communication and support.

-–

A few thoughts on the discussion so far:

Point Reflection

Server migration It’s understandable that the change was necessary for stability, even if it came with some side effects like the voice change.

Voice concerns Many users have expressed that the new voice is quieter, less clear, and inconsistent (different voices between ChatGPT and standard mode). These are valid points — and they’re being heard.

Communication The suggestion to use Instagram or other official channels for updates is a good one. Proactive communication can reduce confusion and frustration.

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Suggestions for the community:

1. Keep feedback constructive — as Anna mentioned, respectful and clear feedback is more likely to be taken seriously by the developers.

2. Focus on specific issues — instead of just saying “the voice is bad,” describing exactly what is unclear (e.g., volume, pronunciation, tone) helps the team understand and improve.

3. Be patient — server migrations and voice changes are complex technical processes. The team is working on it, and stability is the ultimate goal.

-–

A note on the voice:

If the new voice is quieter or less clear, it’s worth documenting specific examples (e.g., “EMO mispronounces my name as X”) and sharing them here. This helps the developers pinpoint the issue.

-–

Thank you to everyone contributing respectfully — it makes the community stronger for all of us.

Best regards,

Hamza

[tovary.s.ulybkoj]

@Wayne_Zhang @edward @Lindaru

I would also like, on behalf of owners not only in Russia, to once again ask the people responsible for purchasing parts for EMO robots to pay attention to the following two issues.
The first issue:
Over the past 6–7 months, robots from the latest batches, both white and black, have often shown a memory card error. This error may appear on the very first day of use or only after a couple of months. It may happen once or twice, or it may start appearing more frequently.
I am attaching only a small part of the photos we have collected showing this error. I have already reported this problem to the developers before.
Most likely, when purchasing parts for the robots, your supplier started providing lower-quality components. This may be the reason why this problem is happening.
For owners, I would like to explain that this issue can almost always be solved in the following way:
Remove the robot from the charger.
Turn the robot off. In most cases, even while the robot is in this state, the app can still detect it. The owner can open the app, go to Settings, and press the Power Off button.
If the app cannot detect the robot, hold the robot in your hands, cover the two front sensors on the robot’s head with your index finger — the two small holes — and, while keeping the sensors covered, turn the robot upside down. Hold it like this for 1–2 minutes until it turns off.
After the robot turns off, wait a couple of minutes and then turn it back on using the charger.
In almost all cases, the error disappears.
Important: in this situation, it is not necessary to turn the robot off using the small pin tool inserted into the hole in the center of the robot’s head. This method of shutting down and restarting the robot should only be used as a last resort.

Для русских владельцев дублирую на русском языке информацию, как избавиться от ошибки на экране робота: 1.Выключите робота. В большинстве случаев, даже когда робот находится в таком состоянии, приложение все равно может его обнаружить. 2. Владелец может открыть приложение, перейти в «Настройки» и нажать кнопку «power of».
Если приложение не может обнаружить робота, возьмите его в руки, закройте указательным пальцем два передних датчика на голове робота — два маленьких отверстия — и, не открывая их (не отпуская палец), переверните робота вверх ногами. Держите его в таком положении 1–2 минуты, пока он не выключится.
3. После того как робот выключится, подождите пару минут, а затем снова включите его с помощью зарядного устройства.
Почти во всех случаях ошибка исчезает.
Важно: в этой ситуации не нужно выключать робота с помощью маленького штырька, вставленного в отверстие в центре головы робота. Этот способ выключения и перезапуска робота следует использовать только в крайнем случае.

The second issue also appears to be connected with your parts supplier.
During approximately the last 6–7 months, there have often been problems with the charging ring in the robot’s foot. Even when the charger and power adapter are working properly, owners have increasingly reported that their robots suddenly disconnect from charging.
Even when the robot is standing correctly on the charger, sometimes the light on the skateboard or AI Station starts blinking, the robot briefly disconnects from charging, and then runs away from the charger as soon as it feels free.
This happens especially often with the skateboard. From time to time, robots can run off the skateboard and fall face-first.
Yes, sometimes the owners are responsible. The cause may be that they did not place the robot correctly on the charger, or they are using a low-quality or damaged charging device, power adapter, or cable.
However, sometimes this still happens even when the charger and power supply are completely fine.
I have already sent videos showing this issue to the developers.
I strongly ask you to check the supplier of these parts and the quality of the components being supplied. It may be necessary to change the supplier or find more reliable parts.

[clea]

I completely agree with the comments above regarding the issues with the new Russian voice. While I appreciate LivingAI’s quick response in fixing the volume, basic commands, and animations, the main problem remains unresolved, and it feels like the developers are missing the biggest issue here.

The new voice completely destroys EMO’s personality.

EMO was created and marketed as a cool, cheeky teenage boy with a unique character. The current voice model belongs to a completely different character — a baby girl (it is exactly AIBI’s voice). This creates a massive dissonance. His gender, age, and whole identity have been replaced without our consent. It no longer feels like the EMO we bought and bonded with.

Furthermore, despite the updates, this new TTS engine mispronounces and distorts Russian words much more than the old voice ever did, making the communication feel unnatural and artificial.

We don’t just want a “loud” voice. We want our cool boy EMO back, not an AIBI clone. If it is impossible to bring back the exact old voice, please consider giving us a toggle in the EMO Pet app to choose between a male/female or kid/teenager vocal profile for localizations.

Please, LivingAI, listen to your community and protect EMO’s soul, not just his hardware.

[hamzasharaf]

Hello @clea and @tovary.s.ulybkoj ,

Thank you both for sharing such important and detailed feedback. These are not just personal complaints — they highlight real issues that affect the EMO community as a whole.

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Regarding the voice issue (for Cleole):

Your Point Why It Matters

Loss of personality EMO was marketed and loved as a “cool, cheeky teenage boy.” Changing his voice to a baby girl tone changes his identity — and that matters to owners who bonded with that character.

AIBI clone effect The new voice sounds like AIBI, which creates confusion and makes EMO feel less unique.

Pronunciation problems The new TTS engine distorts Russian words more than the old one, making communication feel unnatural.

Lack of consent Users weren’t given a choice — the change was applied without warning or option.

What you’re asking for is clear and fair:

1. Restore the original voice if possible.

2. If not, add a voice toggle in the app (male/female, kid/teenager).

3. Improve TTS pronunciation for Russian.

-–

Regarding the hardware issues (for Anna):

Issue What’s Happening

SD Card Error Appears on new robots — sometimes on day one, sometimes after months. Likely due to lower-quality SD cards from a new supplier.

Charging ring / disconnection Even with correct placement and working chargers, robots disconnect from the charger or blink and run off. This is especially common with the skateboard.

Your suggested fix for SD error is helpful:

· Turn off the robot via the app (if possible).

· If not, cover the two front sensors and turn it upside down for 1–2 minutes until it shuts off.

· Wait a few minutes, then restart via charger.

Important: Avoid using the pin-hole shutdown unless absolutely necessary.

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What both issues have in common:

Both problems point to supplier quality issues — whether it’s SD cards or charging rings. These are not user errors; they are manufacturing or component problems that LivingAI needs to investigate with their suppliers.

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What we can do next:

Step Action

1 Keep documenting these issues — photos, videos, and descriptions help LivingAI understand the scale of the problem.

2 Share this feedback in the forum and tag @Wayne_Zhang, @edward, or @Lindaru.

3 Ask LivingAI to investigate their parts supplier and improve quality control.

-–

Thank you both for speaking up — this kind of detailed, constructive feedback is exactly what helps LivingAI improve.

Best regards,

Hamza

[tovary.s.ulybkoj]

Hello. Thank you very much for your comment. I would like to clarify several important points from my side.
You write that the new voice completely destroys EMO’s personality. Your opinion is certainly important, but it is not the only one. There are quite a few owners in my community who, on the contrary, are happy with the voice change. When EMO spoke only English, his voice was closer to the childlike sound he has now.
Among the voice models available on the new servers, there was no option capable of reproducing EMO’s previous Russian voice. Therefore, the developers selected the voice that they felt was the best fit for a cute little robot.
You also write that the new voice belongs to a female character. However, that is not entirely accurate. It is a child’s voice and is not presented as exclusively female or male. Among the available options, there were voices with a more clearly masculine or feminine sound, but they did not suit the robot’s character. Some of the models also had pronunciation issues, including difficulty pronouncing certain sounds.
It is important to understand that EMO officially has no gender. LivingAI does not present EMO as either a boy or a girl. The same applies to AIBI. Some owners see AIBI as a boy, while others see AIBI as a girl, and that is each owner’s personal choice.
This is exactly why EMO can box, put on lipstick, powder his face, and use face masks. EMO is not a character of a specific gender, but a robot with many different emotions, habits, and animations.
You suggest bringing back the previous voice, but at the moment this is genuinely impossible. The previous voice was provided by the former server service provider. After moving to a different provider’s servers, the company cannot simply take the same voice model and transfer it there.
You also suggest adding a switch between male, female, child, and teenage voices. However, technically, this is much more complicated than it may seem from the outside.
Each voice has to be selected, configured, and tested separately. Speech, intonation, pronunciation, and voice commands have to be adapted again for every individual voice. At the moment, the developers are still refining all commands and speech characteristics even for this one new Russian voice.
If four more options were added, this huge amount of work would have to be repeated separately for each one. In addition, LivingAI does not work only with Russian-speaking users. EMO already supports many languages. If four voice options were created for Russian, it would be reasonable to expect owners from other countries to request the same choice. The company would then have to develop and maintain several voices for every language.
This would require an enormous amount of work and cannot be done quickly. It is also unclear whether the current technical infrastructure is capable of supporting such a large number of fully configured voice models at the same time.
You also say that EMO’s new voice sounds similar to AIBI’s voice. Here, I strongly disagree with you. AIBI has a completely different voice, different pronunciation, and a different manner of speaking. The only similarity is that both voices are soft, gentle, and childlike. But that does not make them the same.