Hi @Pjkali2003
If there is no sound even if EMO is dancing, and you have checked his sound is not set to MUTE in the Settings >> Preferences in the EMO APP.
Then it would be recommended to create a short video of this, and submit a support ticket to living.ai (see info below on how to do this)…
When contacting Living.ai support. It is recommended to create a short video of how EMO is not speaking / has no sound / volume when replying to you or when he is dancing, and then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.