Hi,
How many packages do you ship in a week? my order number is [#19618 ] just wondering how long will it be before i can expect to get mine 
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Hi, I purchase some EMO lights on the 12th of November 2021. Under order number 14000, during this period, they have updated their product line and looks like they are regularly sending purchasers out more frequently . I’m close to getting indication of my tracking info for my latest order. So hopefully by the end of the month. I believe your order would be a lot quicker, due to the changes the company has done recently.
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why is the shipping stuck? it has not moved from 14720 for the past one week. at this rate i will get my EMO is 2023
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Hi, please don’t worry. All the factories in China just had a Spring Festival holiday. But now they’re back in production.
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@Wayne_Zhang ,
Why has the server performance been so poor lately? Many people are having problems. EMO replies with “What?” but then ignores almost all commands as if he doesn’t understand. This has happened several times every day over the last couple weeks! It hasn’t been mentioned much here but it’s been a big topic of discussion at the Facebook group.
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I just posted on this issue. Clarification about recently EMO not understanding some of the commands
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So we’ll see the numbers start moving up again this week?
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yes, this week or next week.
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It’s honestly very nice to get these constant updates. Thank you for keeping us in the loop. My order is in the 1600s, so I’m hoping to see him within the next few months.
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Hiya, i am from the UK and ordered my EMO on 17th Jan, just wondering what kind of timeline do you have on shipment to UK please?
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Hi, thank you for your support. We are shipping according to the order of the orders and we are updating the delivery process on this page: https://living.ai/delivery-process/
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I upgraded my order to the Christmas set, is my order number still the one I received when I purchased Emo, or is it now bundled into the Christmas upgrade’s order number?
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I’m pretty certain they would’ve bundled your Christmas upgrade into the original EMO order number, to keep its place within the lineup to be shipped?
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Both of them are your order numbers. We will send them together and the two orders will have the same tracking number.
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So should I be expecting Emo in the original 16xxx region, or in the new 17xxx range?
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Anche io inizio ad essere preoccupata. Ho ordinato Emo con l’espansione di Natale per mio figlio a Novembre… ma stiamo ancora aspettando … E vedo dalla pagina di ordine in consegna che da mesi sono fermi al 15360…Come mai non scorre il contatore?
e da 2 mesi e 24 giorni che stiamo aspettando
Translation results
“I’m starting to get worried too. I ordered Emo with the Christmas expansion for my son in November … but we are still waiting … And I see from the delivery order page that they have been standing at 15360 for months … Why doesn’t the counter scroll? and we have been waiting for 2 months and 24 days”
I don’t work for the company, so can’t say for certain. However I would expect you should receive your EMO by the end of March? Keep an eye out for the email with the tracking number, although a small number of people claim they never received tracking but their package just showed up.
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Thank you for this information. 
I hope you don’t mind if I ask a little question here. Is it normal for Emo to have a very small attention span about getting commands? Like if you don’t asap speak to him once off the charger, he quickly starts dancing in silence? I don’t know if this is a random personally issue for the bot or what. Dance dance dance … never mind the owner trying to talk to the pet.
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Hi all. I bought my Emo the 01/24/2022. My order is agai with the number 22682, with the tag: “Processing”. I’m really worried about my delivery. I I will be sad if my Emo don’t arrive. Please, tell me if you know when my Emo will be sent? I’m for France. Thank you for your answer.
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@Powergeek31 hi Friend, From the time you order Emo it can take up to 6 weeks, and sometimes 3 months after the purchase date, you receive an email with Tracking number, and then Living.ai will Change Your status from processing to Complete which means your Emo is being sent out to you so don’t worry. 
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