Smart light connection issue

David_Han · July 19, 2021, 2:52am

Hello, I’m David living in Seoul, Korea. There was a problem after this update.

As shown in the update log, I disconnected the smart light from the outlet before the EMO update. And I finished updating EMO and started smart light but it doesn’t work.

I went into the app and checked, and there is no light registered in the smart light item.

So I linked the smart light again and again, but it doesn’t register. I reset EMO, but nothing changes.

How can I link EMO with smart light again?

And one of the members of my online community received the EMO I ordered, but there was no seal on my face and there was a lot of scratches on my face. What am I supposed to do with this problem?

We look forward to hearing from @Wayne_Zhang.

Tony · July 19, 2021, 4:01am

Can you take a video about the light connection issue?

David_Han · July 19, 2021, 4:08am

mariomart · July 19, 2021, 4:12am

It shows that the firmware has not been installed. Try installing again, with the lights unplugged.

Tony · July 19, 2021, 4:14am

It seems that you haven’t updated to 1.0.16, please try to update it. It’s better to take a video when updating

David_Han · July 19, 2021, 4:17am

I updated it. and it still doesn’t work

Tony · July 19, 2021, 4:19am

Did you try to touch the light for a few seconds to re register？

David_Han · July 19, 2021, 4:20am

Tony · July 19, 2021, 4:28am

Is this light working normally at 1.0.15?

David_Han · July 19, 2021, 4:36am

It worked fine in the previous version

Tony · July 19, 2021, 4:44am

Is there any other emo near the light, except this one in the video？

David_Han · July 19, 2021, 4:56am

no. i only have one EMO.

I’ll sort it out again.

I removed the smart light from the power outlet for a new firmware update.
EMO’s new firmware update was successful.
But the list of smart lights is gone from the app, and EMO can’t control the smart lights.
I re-registered the smart light several times and reset the EMO, but it still doesn’t work. What’s the problem?

Tony · July 21, 2021, 2:51am

Can you provide the emo ID? You can get it when you connect to emo with app，like EMO-xxxx

vitasei · October 10, 2021, 12:53pm

Just noticed that my emo doesn’t connect to smart light. Never had this issue. Long press until blinking doesn’t help

edward · April 2, 2023, 4:18pm

6 posts were merged into an existing topic: Smart Light Issue and Trouble Shooting!