Hi,
I have a problem with my Emo. Is not charging. Scooter seems to work, the light is flickering but Emo does not come back online. Did tou encounter this problem? How do I fix it?
Thank you
Hello, @VictorAlexandru . . . I have moved your new topic to one of the threads that discusses EMO not charging. First, make sure that his feet are clean and also the skate board is clean as they can pick up dust that will block the path from the charging coil to the foot.
Make sure his foot is squarely on the charging circle. If this does not work, please try using another charging cable or plugging into a different wall socket.
If these things do not work, you can make a video and send to Support as follows.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll also tag @TechSupport_Mavis from the support team who will be able to assist you further as well.
Let us know how it goes.
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Hi,
So, the problem was the charger. I tried with am iPad charger and it works like a charm. Thank you, Emo is back on.
Adriana
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You sir have just made my day THANK YOU! I never realised you could put him on the wrong way lol
1 Like