Sorry last question I cannot open EMO so I can’t see the ID what should I put?
I already sent an email to livingai with the attached video 
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Hi I already sent an email but have not yet received an update. can I ask for a follow up?
Hi, @jennielynnteoong . . . how long ago did you send the E-Mail? They may be a bit back logged due to AIBI production and testing plus others that have requested Support. I would give it a few more days before contacting them again for follow-up.
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I sent them an email around 2 days ago
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Hi Linda, I already emailed them again but still no answer 
Hi, @jennielynnteoong . . . I would give them a full week and then contact them again if no answer. I will also tag again @TechSupport_Mavis to see about getting you a more immediate response.
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Hi, sorry about that. Kindly check your mailbox and follow our guidance to do a few simple tests.
Once we confirm whether the problem is with the skateboard or EMO, we will provide further solutions.
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