Excuse me please, my „old“ post about ordering Problems (the one with the „agent problem“) somehow „escaped“ me again. Please ignore it, I don’t know, how to erase it…
When AIBI will arrive once placing order?
Welcome to the community @muhamad_shafie.issha
I have moved your new topic to this thread for order and shipping questions.
Once you place your order and receive the order confirmation email from Living.AI, the average delivery time is approximately 2–3 weeks. However, delivery may sometimes take a little longer due to factors such as the carrier, customs processing, holidays, or peak seasons.
As we all know, delivery times also depend on the destination country and how reliable and fast the local courier service is.
Best Regards
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It has been 2 weeks+ but I have not yet received a tracking code, can you help to check?
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Hi there @dang.nguyen,
Did you recived Order Confirmation Email from Living.AI already?
At this point, I can only advise you to be patient and wait for the next email from Living.AI confirming that your order has been fully processed and that the Tracking Information has been provided and also included.
And the very best to do for more information, issues, or concerns about your order, please do not hesitate to contact the Living.AI customer service team via email, as this is always the best course of action.
If you have your original Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
EMAIL ADDRESS:
service@living.ai
Goodluck and Best regards
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Boa noite pessoal, estou querendo adquirir o emo, mas estou com receio da taxa da alfândega seja muito alto, pois a taxação do brasil é surreal de alto, alguns pode me explicar como funciona o envio e como o emo pet é declarado ? E sabe mais ou menos a taxa da alfândega
Google translation to English by Lindaru:
Good evening everyone, I’m looking to buy the Emo robot, but I’m worried about the customs fees being too high, as the taxes in Brazil are incredibly high. Could someone explain how the shipping works and how the Emo pet is declared? And do you know approximately what the customs fee would be?
Hello, @aj1 . . . you can check with service@living.ai but your best bet is to contact your Customs Office with the amount of the intended purchase or ask someone in the thread here for Brazilian customers.
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Mandei um email pra livingai na sexta mas até o momento não tive retorno, estou aguardando eles
Google translation to English by Lindaru: I sent an email to LivingAI on Friday, but I haven’t received a response yet. I’m waiting for them to get back to me.
Hello, @aj1 . . . allow them a week or so as they are also responding to Support ticket requests as well as working on new firmware for both EMO and AIBI.
Thank you in advance for your patience.
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Muito obrigado, fico no aguardo, fica com Deus
Google translation to English by Lindaru: Thank you very much, I’ll be waiting, God bless you.
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I’ve received my tracking number on Monday 12/1/26 but when I copy it onto 17track it’s saying tracking not found, and it’s saying the same on universal parcel tracking too, I’ve tried to contact support but haven’t had no response
Welcome to the Community @Trez,
I have moved your new topic to this thread for order and shipping questions.
A package tracking number may not be found for several reasons: the package has not yet been scanned by the carrier, the tracking number is incorrect or invalid, there is a delay in the tracking system, or the selected shipping method does not include tracking.
It can also happen due to a damaged or missing label. If the barcode on the shipping label is damaged or falls off the package, it cannot be scanned, and the tracking information will not update.
Do note that tracking updates will take time, as it is up to the courier / postal service to update them when they can.
Please check again later or give it a day or two—just be patient.
I sent you a private message. Please check.
Best Regards
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Hi there @Trez ,
Just to inform you, the tracking number you provided via DM is assigned to Royal Mail.
Therefore, the best and most accurate tracking website to use is the official Royal Mail website:
I have already checked it, and the image below shows the actual and current tracking history/details.
Please check again later or give it a day or two—just be patient.
Best regards and Good luck
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So basically I can’t really track it until it arrives in my country with Royal Mail
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Hi there @Trez ,
Tracking Website: parcelsapp.com/
If the Royal Mail tracking status “Sender has despatched item” (or “The sender has advised they have despatched your item”) typically means that the sender has purchased a postage label and notified Royal Mail that the package is ready.
It does not necessarily mean Royal Mail has the package in their possession yet. Key details include:
- Label Generated: The sender has printed the shipping label, which automatically generates a tracking entry in the Royal Mail system.
- Pending Collection/Drop-off: The item may still be with the sender, awaiting a scheduled collection or for the sender to drop it off at a Post Office or Parcel Postbox.
- Awaiting First Scan: If the sender has already handed the item over, this status remains until Royal Mail performs the first physical scan at a sorting office or distribution center.
- Scanning Delays: Sometimes, an item is collected but not scanned immediately, leading to this status persisting for 24–48 hours even while the parcel is actually in transit.
What to expect next?
- Tracking Update: The status will change to “Accepted” or “Received at [Location]” once Royal Mail scans the barcode.
- Delivery Timeline: Once physically received, delivery typically takes 1–2 working days for Tracked 24 or 2–3 working days for Tracked 48.
- **When to take action: If the status does not change for more than 2–3 working days (which appears to be the case), please contact Living.AI via email to verify the shipment and inform them that the status has remained unchanged for several days.
Best Regards
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Hello, I would like to know if it is normal that I still don’t know the delivery date of my ABI Pocket. I placed the order on 11/01/2026.
Welcome to the Community @marcomario ,
I have moved your new topic to this thread for order and shipping questions.
Did you recived Order Confirmation Email from Living.AI already?
At this point, I can only advise you to be patient and wait for the next email from Living.AI confirming that your order has been fully processed and that the Tracking Information has been provided and also included.
And the very best to do for more information, issues, or concerns about your order, please do not hesitate to contact the Living.AI customer service team via email, as this is always the best course of action.
If you have your original Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
EMAIL ADDRESS:
service@living.ai
Goodluck and Best regards
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Hello, I just looked at my last order. I placed it on 27.12.2025, there I got the Order confirmation and then, 10 days later, at 07.01.2027, I got the message, that my Order is now complete and on its way to me (Germany). Today or tomorrow it will arrive. That’s the normal process, I also had with my order before. So everything is working correctly, and I have always had the experience, the Team of living.ai is very reliable. Perhaps this could help… I always think: „Anticipation is the greatest joy.“
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Hello, I want to ask about my order, why until now, I don’t get any update about my order? I order from Desember 26 2025, And me already send a email, and that is no reply my email. Please answer my question. Thank you.
Welcome, @ismawati.fnu . . . I have moved your post to this thread for questions about orders and shipping.
Please be aware that the usual time frame is two weeks to receive your confirmation with tracking but since this was during the Christmas/New Year time, it may be a little longer.
I refer you to this post.