FYI, I sent the email inquiry on 02/07/26. Received the following acknowledgement reply today.
Please note the, “ We will follow up on this matter ”.
For those interested, 17 days from send to acknowledgement reply.
Email from Living .Ai - 02/24/26
“ Hi there,
Thank you for your letter.
We apologize, we are currently on a long holiday.
We apologize for any misunderstanding.
Please feel free to use EMO.
We will follow up on this matter.
Please feel free to contact us if you have any further questions.
Best regards!
LivingAI Team "
SERVICE TEAM for EMO AI Desktop Pet