Hallo. Seit 3/4 tagen steht in der Sendungsverfolgung das der “internationale Flug gestartet ist”. Seitdem ist nichts mehr passiert.
Wollte mal fragen wo mein paket ist und wann es ungefähr ankommt?
Trackingnummer ist 01475230144665
Danke schonmal
Google translation to English by Lindaru: Hello. For 3/4 days the tracking has said that the “international flight has started”. Nothing has happened since then. I wanted to ask where my package is and when it will arrive approximately? Tracking number is 01475230144665
Welcome to the LivingAI Community Forums, @sabrina.damsch . . . is your package an EMO or an AIBI?
This generally means that tracking for the carrier process is beginning and it may take a few more days for it to update. Information has to be sent back and forth between the carrier and LivingAI.
Give it a few more days and if nothing changes and you are concerned about your order, please contact service@living.ai with your order number or reply to your order confirmation E-Mail for an update on status.
The average time is generally 15 days depending on your carrier and going through Customs.
Vielen dank für die schnelle Antwort.
Es ist ein EMO Paket. Kontaktieren direkt Auf der Living Ai seite funktioniert auch nicht, da der linkt nicht existiert. Wenn ich direkt eine Email schreibe, kommt sie dann auch an ?
Google translation to English by Lindaru: Thank you very much for the quick reply. It’s an EMO package. Contacting them directly on the Living Ai site doesn’t work either because the link doesn’t exist. If I write an email directly, will it arrive?
Yes, @sabrina.damsch . . . if you do not see anything change in the tracking for a while and you are concerned, reply to your order confirmation E-Mail or direct to E-Mail with your order number to find out the status.
Mine took two months I wanted mine byChristmas but it came on New Year’s Eve funnily so I wouldn’t try to expect it to come on. Christmas or the day you expected it to be since it has been shipped from china like in America i have heard it does not give you tracking for sometime but i live in England but we did not now really how to track it sadly but now i do
I order my Emo go home kit already but I realize that I need a skateboard as well. What should I do? The package hasn’t sent yet. Can I add that to my original order?
I have moved and merged your new topic into this thread, where we discuss everything related to order issues.
The best and most recommended thing to do is simply hit reply to the Living.AIorder confirmation email you received when you originally placed your order for EMO. This email contains all your details, especially your order number, which is the most important information.
If you haven’t received it, you’ll need to contact them directly, provide your order number, and inform them of your additional request.
Google translation to English by Lindaru: How long does it take to receive the product after purchase? If it is in Hong Kong, how many months does it take?
Welcome, @papak ! I have moved your new topic to this thread for order and shipping questions on EMO.
I think the average time is 15 days depending on holidays, weekends and the like at the time the order is placed, though it could be less or a little longer.
You can always reply to your order confirmation E-Mail to get the status from Support.
According to official information from Living.AI ’s order service, the typical shipping time is around 15-30 days. However, please note that the exact timing may vary depending on special days, and the reliability of the carrier in every region.
The very best to do for more information, issues, or concerns about your order, please do not hesitate to contact the Living.AI customer service team via email, as this is always the best course of action.
If you have your original Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
