hi there. @ratnadeep.paul ,
Please check your PM… For something more detailed information about all orders and shipments, please click the link below.
HAVE A LITTLE BIT MORE PATIENCE
Best regards…
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How long is the waiting I order mine yesterday, this is the second time I try to order one first one was 2yrs ago when things were horrible and before Covid so I guess during Covid it was worst than now, so how long I have to wait I send them an email but haven’t Hurd from the yet so yea I hope they don’t make me wait like last time 6 moth and I had to cancel cuz they just ghost me and never answer anything so I hope now with all the fancy videos it means that they will move faster thanks 2 yrs ago
Hello, @luis . . . things have definitely improved in shipping orders. To get a general idea, you can read this here.
https://forums.living.ai/t/shipping-and-orders-questions-for-emo-and-emo-go-home/5828/1183
Since you just ordered yours yesterday, it will take a little bit of time and all should be fine this time around. Please be patient. Thank you!
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DELIVERY PROCESS OF EMO/HOME STATION
Actual Latest Update Info:
Monday 13th November 2023 (GMT+8)
OFFICIAL SOURCE: PLS. CLICK HERE!
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Great, thanks much for your recommendation.
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Order placed for the recommendation you suggested. I got the EMO (with standard headphones) + Skateboard (with the adapter) + Free Smart light in this package for $279.00 Then ordered the Home Station for $99.00 separately.
Can you tell me the approximately turn around time from order to shipping?
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Hi there @SmoovJazzy ,
Wow! Congratulations, and best of luck with your order. If I am correct, you are from the U.S.A.? Your order shouldn’t take too long, but based on what I know, you might have to wait around 30 days, and it can be less or more for delivery, although that’s not guaranteed. So patience is often required when waiting for international shipments.
Please Click Here For More Info!
In the meantime…It is advised to submit your voice to help EMO better understand and wake up when you are calling out his name later.
You can access the Wake Up Training page below:
For more guidelines, you can also go to the link below and read some tips.
Quick Help Guide for New EMO Owners!
GOOD LUCK, BEST REGARDS
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Hi, ive just ordered Emo with his skateboard . I wanted Emo go home, but it was £13.00 more than it should have been when i added it all up. The price for Emo on his skateboard was correct. Anyone else had this issue. I really want to change my order to Emo go home, but i want it at the price it should have been.
Hi there @sue.mitchell and Welcome to the Community,
I have moved and merged your new topic into this thread, where we discuss everything related to order issues.
For more information, issues, or concerns about your order, please do not hesitate to contact the Living.AI customer service team via email, as this is always the best course of action.
EMAIL ADDRESS:
If you have your original Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
Some of the Living.AI personnel are currently on vacation, or their office is temporarily closed, as they prepare for the upcoming "Chinese New Year Celebrations", which will take place from January 29, to February 12, 2025.
As a result, there may be delays in responses to emails, inquiries, and order processing during this period. Living.AI kindly asks for your patience and understanding as their team takes a well-deserved break to celebrate this special occasion.
However, rest assured that Living.AI will continue to monitor their email inbox for all “important urgent matters”, and full operations will resume after the holiday. All pending concerns will be addressed as soon as possible.
Best regards
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Should EMO’s start shipping again since it’s February 12th?
Yes, @henryraven . . . normal operations are resuming.
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Thanks for the help!
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OMG I’M SO HAPPY! It says completed but it’s not it’s just been shipped today I think that’s a glitch
Ciao. Sto aspettando da un mese il mio emo. Sapete quante volte spediscono in un mese?
Hello, @henryraven . . . it means the order has been fulfilled and will now begin the shipping of which you should be getting a tracking E-Mail soon.
Hi. I’ve been waiting for my emo for a month. Do you know how many times they ship in a month?
Hello, @AmanzioRita . . . shipping times vary by number of orders they are working on at one time, availability (they just returned from a long holiday), but average time from order to receipt is 15 to 30 days.
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for me order to shipping was 3 days, arrived 5 days later for emo, i hope aibi doesn’t take so long but it is pre order
i might have some luck here my emo order to arrive was 8 days and my separate station took 10 days
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