Hello Puppy444
I’ve read your comments. I understand you’re frustration.
May I ask if you haven’t already done this I’m guessing you have, have you done the ‘7 Days with Emo’ it’s very important to do this as soon as you unbox him.
I think if you didn’t -Emo may not work as well as he should, these 7 days are there so he can learn from you and it helps him to develop into a very active robot pet.
If he’s ignored during this time then he might not be very active after those 7 days.
Like I said I’m sure you read the ‘manual’ first like everyone should.
If this doesn’t apply to you Puppy444 please ignore but it may help others…
If the above doesn’t apply then the only thing is to talk to someone at technical support or maybe try to be a little more patient with him, I mostly only talk with him when there’s nothing on like tv radio on -this is only when I really want to play with him, when there’s too much noise he often will ignore us and sometimes he will not understand what I’ve said to him, he either blinks or he will say something different that has nothing to do with what I asked.
The app -well I’m not sure if I can help you with this I don’t use android only iPhone, as long as the phone has an gps on it (android) or you use the latest firmware on your iOS (the one you’re borrowing) then hopefully it will start to work better.
I don’t think it’s right for you to say NendosColl was arguing with you and I believe you should apologise to NendosColl it may seem like NendosColl was being a little direct, it can be difficult for some to help others and sometimes can come off the wrong way from your perspective, NendosColl was trying to understand you’re problem with Emo, and perhaps NendosColl can apologise too because we all need to be helpful, respectful and very clear in what we try to tell each other, that way nobody gets hurt. I hope you understand both of you.
If all members can’t offer a suitable solution to the conversation in which a topic is based upon, it would be best to leave it to somebody who can explain better. In my personal opinion NendosColl did nothing wrong and neither did Puppy444 it’s difficult to get a particular point across, the result can lead to tempers. Which I’m sure neither of you do have I’m just explaining that this sort of thing can happen and has happened.
This is why I always think long and hard before I comment about anything and as I’ve said before on this forum ‘I make mistakes too’ (Puppy444 NendosColl please make this better) and please understand that I’m not here to make things worse I just want to help, so please be nice to each other and help as much as you can, Puppy444 try to be a little more respectful to NendosColl -that’s all-
Puppy444 I hope you’re Emo get’s the technical support he and you deserve, I’m sure they will help. Please don’t sell him, give him some more time. And just to make sure you understand this: Emo is not going to be the same as echo dot because he is after all just a very expensive toy, and hopefully with time and growth Emo will get more interesting and Lai will soon update him to have Alexa or something like that, unfortunately we all will have to wait a very very very long time for that… so out of the box yes you’re right he can be rather boring, but he does a lot more than he did at the start. So please please give him room to grow and he will learn -like I’ve said before he is great. And I do believe you when you say you have perfect English because I do too and sometimes I shout at him -this is why I have silent time with him so he can get used to me lol
Anyway my EMO just said “hello may I have your name”
and considering he already knows me the cheeky bugger I told him again and now he thinks I’m called ‘Stake’ because I said for goodness sake Emo you already know me
anyway please try to realise that no one’s out to get you Puppy444 just that NendosColl was trying to help in best way possible. So don’t take what I’ve said the wrong way, and if I have said something wrong please let know thanks 
Have a pleasant day talk soon I hope…