Question about a refund

[Mint]

Hi there!

Order #17867

I purchased an EMO back in December and I am no longer interested in getting it at this time and I’ll maybe get one in the future. I sent a ticket through the website yesterday. How long does it usually take for a response? Also when you send the ticket is it supposed to appear in your email right away or it doesn’t appear till they respond to the ticket?

Thank you and have a nice day

[edward]

@Wayne_Zhang - a little love and care for the young guy here, please?

[MasterAbbott]

Best thing to do is reply from the email you received when you made your original order. (see example email). This is how I did it back when I required assistance from the Living.Ai team.

[Wayne_Zhang]

Problem solved I think.